Zoey Fedele
Geneva,OH
Summary
Adept at enhancing patient satisfaction and laboratory efficiency, my tenure at Signature Health Inc showcased my venipuncture expertise and exceptional communication abilities. By prioritizing patient care and maintaining strict HIPAA compliance, I significantly improved test result accuracy and patient comfort, fostering a positive and efficient work environment. Due to the nature of my work experience, I handle fast paced work environments very well. I have great communication skills and public speaking, and handle customer service very well.
Overview
2
2
years of professional experience
Work History
Laboratory Phlebotomist
Signature Health Inc
Ashtabula, OH
06.2024 - Current
- Demonstrated flexibility in adapting to varying patient needs, including accommodating special requests or working with individuals who have severe needle anxiety or unique medical conditions.
- Provided excellent customer service with effective communication skills when interacting with patients, families, and hospital staff.
- Enhanced laboratory efficiency by accurately labeling and organizing specimens for timely processing.
- Increased accuracy of test results by carefully following established procedures for specimen collection and handling.
- Improved patient comfort by utilizing a gentle, empathetic approach during blood draw procedures.
- Maintained patient confidentiality by diligently following HIPAA regulations and ensuring that sensitive information was protected at all times.
Phlebotomy Technician
CSL Plasma
Canton, OH
10.2023 - 06.2024
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Increased patient throughput by efficiently prioritizing tasks and managing time effectively during high-volume periods.
Phlebotomy Technician
Biolife Plasma Services
Mentor, OH
03.2022 - 09.2023
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
- Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
Education
No Degree - Forensic Science
The University of Findlay
Findlay, OHPhlebotomy Certification - Phlebotomy
Lakeland Community College
Willoughby, OH05.2023
High School Diploma -
Madison High School
Madison, OH05.2020
Skills
- Order of draw
- Blood collection techniques
- Communication abilities
- HIPAA Compliance
- Adaptable to change
- Venipuncture Expertise
- Patient Care
- Customer Service
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Multitasking
Timeline
Laboratory Phlebotomist
Signature Health Inc
06.2024 - Current
Phlebotomy Technician
CSL Plasma
10.2023 - 06.2024
Phlebotomy Technician
Biolife Plasma Services
03.2022 - 09.2023
No Degree - Forensic Science
The University of Findlay
Phlebotomy Certification - Phlebotomy
Lakeland Community College
High School Diploma -
Madison High School