Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zoey Galbraith

South Ogden,UT

Summary

Responsible animal caretaker skilled in general animal welfare management. Promotes good health with fun, safe and clean environments. Dependably carries out instructions and stays current on work needs. Looking to become apart of another amazing team!

Overview

8
8
years of professional experience

Work History

General Manager

The Bark Spot
01.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Formulated policies and procedures to streamline operations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Kennel Technician & Receptionist

The Bark Spot
04.2019 - Current
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
  • Enhanced animal socialization skills through daily interaction and playtime activities. Typically oversaw 40-100 dogs a day.
  • Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis, medications if needed.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
  • Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Strengthened customer trust by delivering detailed updates on their pet's stay, including feeding, behavior, and health status.
  • Communicated professionally with pet owners via phone, email, and text.
  • Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.

Server

Golden Corral
01.2021 - 08.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Line Attendant

Golden Corral
08.2016 - 08.2018
  • Maintained workplace cleanliness by washing and disinfecting all surfaces and workstations.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and find seating.
  • Efficiently managed high-volume drink orders during peak hours, maintaining excellent customer service standards.

Education

Bachelor of Science -

Weber State University
Ogden, UT
12.2023

Skills

  • Leadership and Team Building
  • Problem Resolution
  • Canine CPR Certified
  • Efficient multi-tasker
  • Training and coaching
  • Customer Relations
  • Medication Administration
  • Professional Dog Bather
  • Cleanliness and sanitation
  • Dog Handling
  • Customer Service
  • Communication Skills

Timeline

General Manager

The Bark Spot
01.2023 - Current

Server

Golden Corral
01.2021 - 08.2022

Kennel Technician & Receptionist

The Bark Spot
04.2019 - Current

Line Attendant

Golden Corral
08.2016 - 08.2018

Bachelor of Science -

Weber State University

Similar Profiles

CREATE PROFILE
Zoey Galbraith