Zoey Glass
Fort Polk,LA
Summary
My work background may not seem like it would be right for the fit, but I can assure you I have every motivation to become a CNA and progress into more things to see my future. I worked as a shift manager, which gave me the proper skills to deal with stressful situations, situations that are a little crazy, and learning to help another person calm down without getting angry with them or having anything other than compassion for another person when dealing with customers. Which in turn will help me deal with the residents of your facility while I am learning a new skill to better my life and the residents' lives. I also have a background of growing up with a mother who was an LPN. Having her show me how to treat a resident and show them the compassion that they deserve.
Overview
3
3
years of professional experience
Work History
Shift Manager
McDonald's
03.2022 - 04.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Education
High School Diploma -
Herculaneum High School
Herculaneum, MO05-2024
Skills
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Relationship building
- Team development
- Verbal and written communication
- Compliance
Timeline
Shift Manager
McDonald's
03.2022 - 04.2025
High School Diploma -
Herculaneum High School
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