Zoey Hamilton
TX
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
8
8
years of professional experience
Work History
Shopkeeper
IKEA
01.2023 - Current
- Trained, coached and scheduled employees to improve store upkeep and operations.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Customer Care Leader
IKEA
10.2021 - 01.2023
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Trained new personnel regarding company operations, policies and services.
Media and Storage Specialist
IKEA
07.2019 - 10.2020
- Developed and modified programs to meet customer requirements.
- Collaborated with multi-functional roles to communicate and align development efforts.
- Completed quality reviews for designs, codes, test plans and documentation methods.
- Skilled at working independently and collaboratively in a team environment.
Command Career Counselor
Navy
02.2016 - 03.2017
- Developed career and education plans based on individual needs.
- Connected with business and recruiters to build relationships and increase opportunities for sailors.
- Counseled sailors one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Developed and deepened connections with mentees, influencing career and life choices of each potential program participant.
Education
Bachelor of Science - Human Resources Development
University of Texas At Tyler
Tyler, TX12.2020
Associate of Applied Science - Liberal Arts And General Studies
Trinity Valley Community College
Athens, TX12.2018
Skills
- Staff Management
- Employee Performance Evaluations
- Time Management
- Team Leadership
- Employee Motivation
- Outstanding Communication Skills
- Recruiting and Hiring
- Process Improvement
- Program Administration
- Policies and Procedures
- Work Planning and Prioritization
- Staff Training
Timeline
Shopkeeper
IKEA
01.2023 - Current
Customer Care Leader
IKEA
10.2021 - 01.2023
Media and Storage Specialist
IKEA
07.2019 - 10.2020
Command Career Counselor
Navy
02.2016 - 03.2017
Bachelor of Science - Human Resources Development
University of Texas At Tyler
Associate of Applied Science - Liberal Arts And General Studies
Trinity Valley Community College
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