Summary
Overview
Work History
Education
Skills
References
Job Ad
Timeline
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Zoey Jacobson

Minneapolis,MN

Summary

High-energy Front Office Manager brings significant experience and great customer service skills. Proficient in the efficient management of front office operations within the dental industry. Demonstrates expertise in overseeing administrative tasks, managing scheduling, and coordinating with patients to ensure a smooth and positive experience. Demostrates advanced communication and interpersonal abilities, creating strong relationships with both patients and staff.

Overview

2
2
years of professional experience

Work History

Front Desk Manager

Nokomis Family Dental
Minneapolis, MN
08.2022 - Current
  • Managed guest check-in and check-out procedures, treatment plans and payments.
  • Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies.
  • Received incoming calls and coordinated with staff to fulfill the patients requests.
  • Resolved customer complaints in a timely manner while maintaining a friendly attitude towards patients.
  • Managed the schedule by answering calls, responding to emails and booking appointments.

Education

High School Diploma -

University of Minnesota - Twin Cities
Minneapolis, MN

Skills

  • Promptness - I am always ready with the pretreatment estimate before patients walks up to the front to ensure they have all the information to schedule treatment If a patient has a question or concern where I would need to get back to them I make it a high priority to make sure they are taken care of as soon as possible
  • Knowledge - Some examples of knowledge that I think I do very well on and that is key for having a successful practice is managing the schedule I make sure the hygiene schedule is full before I leave on prep days Another key factor is understanding the dental procedures and the time they typically take because it is crucial for effective scheduling Lastly, having knowledge with excellent communication skills is a must if you want to be successful that I believe I do very well on
  • Initiative - Independent days where I do not have patients, I do a good job of being efficient I make sure all insurance is verified and every operative patent knows what they are paying and has some sort of plan in place at least a day before their appointment date
  • Judgment - having good judgment is an important skill for working at the front desk I use my judgment skills to prioritize and schedule appointments based on the urgency of patients' needs and the availability we have in the schedule I consider factors like the patient's dental condition and the time required for the procedure I make decisions about handling payments, especially when patients have questions or concerns I also use my judgment to determine when it's appropriate to offer payment plans or financial arrangements
  • Cooperation - I cooperate very well with staff and patients! I am very flexible and willing to help other offices and run errands when they need me I am also great at cooperating with patients when figuring out a payment plan that works best for both the patient and the practice
  • Efficiency - Efficiency: Efficiency is very crucial for providing great patient care and running a successful practice I make sure the schedule is created efficiently so there is not too much time in each appointment that wastes the staff's time I also make sure that I am prepared with each specific payment or paperwork so I am not scrambling when the patient walks in

References

  • Sam Jacobson (Business Manager)
  • Dr. Neil Keane (Dentist)
  • Kristy Russomano (HR Director)

Job Ad

https://geebo.com/jobs-online/view/id/1286254322-front-desk-manager-/?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic

Timeline

Front Desk Manager

Nokomis Family Dental
08.2022 - Current

High School Diploma -

University of Minnesota - Twin Cities

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Zoey Jacobson