Zoey Johnson
New Straitsville,OH
Summary
Results-oriented Supervisor experienced in leading teams to achieve on-time project completion. Cultivated a positive team dynamic through effective training and task delegation, fostering an open culture that empowers employees. Delivered leadership and vision, driving teams to meet and exceed aggressive goals.
Overview
11
11
years of professional experience
Work History
Tim Hortons Supervisor
Tim Hortons
Lancaster, OH
12.2023 - 02.2025
- Oversaw daily operations, ensuring optimal workflow and adherence to company standards.
- Trained and mentored team members, fostering skill development and enhancing service quality.
- Implemented process improvements that increased efficiency and reduced waste in service delivery.
- Monitored inventory levels, coordinating timely restocking to meet customer demand effectively.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction rates.
- Enforced health and safety regulations, promoting a safe working environment for all employees.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Server/Customer Service
Dairy Queen
Lancaster, Oh
05.2014 - 09.2023
- I have experience with food preparations, cash register, Facilitated clear and open communication among team members to enhance collaboration. and Contributed actively to team efforts in achieving shared goals..
- Executed tasks independently and efficiently, building rapport with customers.
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Collaborated with team members to maintain cleanliness and organization of dining area and kitchen.
- Trained new staff on menu items, customer service protocols, and operational procedures.
Customer Relations
Family YMCA
Lancaster, Oh
05.2014 - 08.2014
- Welcomed members at YMCA with friendly greetings of the YMCA and used good communication skills to do so.
- Provided information to members in person and over the phone, ensuring they received comprehensive support and guidance during tours.
- Increased repeat business with excellent customer relations, addressing inquiries or concerns promptly and professionally.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Resolved client concerns promptly, resulting in improved customer relations and retention rates.
Host
Buffalo Wild Wings
Lancaster, Oh
10.2013 - 05.2014
- In this position I greeted and seated customers and provided a clean and organized environment for customers and crew leaders.
- Ensured smooth seating process for customers and used independent decision-making to seat customers.
- Provided accurate wait time estimates, ensuring efficient table turnover.
Education
High School Diploma -
Lancaster High School
Lancaster, Oh05-2016
Skills
- Effective communication
- Team player
- Attention to detail
- Task management
- Organizational skills
- Customer service
- Reliable
- Hardworking
- Fast learner
- Independent decision-making
- Trustworthy
Timeline
Tim Hortons Supervisor
Tim Hortons
12.2023 - 02.2025
Server/Customer Service
Dairy Queen
05.2014 - 09.2023
Customer Relations
Family YMCA
05.2014 - 08.2014
Host
Buffalo Wild Wings
10.2013 - 05.2014
High School Diploma -
Lancaster High School