Zoey Kaylor
Metropolis,IL
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
12
12
years of professional experience
Work History
Patient Access Coordinator
Baptist Health Hospital
10.2024 - Current
- Coordinated patient registration and scheduling processes to enhance operational efficiency.
- Implemented electronic health record systems to streamline patient data management.
- Facilitated communication between patients and healthcare providers, ensuring timely information exchange.
- Trained and mentored new staff on patient access protocols and system usage.
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Scheduled diagnostic tests efficiently, ensuring minimal waiting time for patients and reducing the strain on department resources.
Delivery Driver
Spark
03.2023 - 10.2024
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Checked delivery addresses and verified correct grocery delivery.
- Managed multiple tasks simultaneously while delivering goods within specified time frames.
Occupational Therapy Assistant Student
Lourdes Hospital
03.2023 - 05.2023
- Instructed family members on how to best support their loved ones in recovery process.
- Incorporated evidence-based practices into daily routines.
- Assisted Occupational Therapists in providing patient care by preparing treatment areas, transporting patients to and from therapy sessions, and documenting progress.
- Adapted treatment plans based on individual needs and preferences of patients.
- Demonstrated strong communication skills when interacting with patients, families, and other healthcare professionals.
- Exhibited excellent organizational abilities while managing a variety of tasks simultaneously.
- Implemented therapeutic strategies under direct supervision of Occupational Therapist.
- Administered standardized tests according to established protocols.
Occupational Therapy Assistant Student
Marion VA CMC
01.2023 - 03.2023
- Encouraged patients to set goals that are achievable within their physical limitations.
- Maintained accurate records of patient progress throughout the course of treatment.
- Developed creative activities to engage patients in therapeutic exercises.
- Assisted occupational therapists with implementing treatment plans designed to help clients function independently.
- Aided patients in dressing and grooming.
- Evaluated daily living skills and capacities of physically, developmentally, and emotionally disabled clients.
Online Grocery Associate
Walmart
02.2021 - 03.2023
- Adapted quickly under pressure while managing high volume workloads during peak season periods.
- Stored product correctly in staging area, following safety guidelines.
- Received work assignments from order system to fill orders.
- Resolved customer complaints quickly by contacting leadership.
- Communicated effectively with customers via phone, email, or chat platforms regarding order status updates or delivery information.
Cashier
Dicks Sporting Goods
08.2020 - 12.2020
- Answered phone inquiries regarding store information or product availability.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Provided excellent customer service by greeting customers and offering assistance.
Cashier
Academy Sports and Outdoors
01.2020 - 08.2020
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Developed strong customer service skills by providing efficient and accurate service.
- Accurately processed customer payments using cash, credit cards, and checks.
Waitress
Cordavino’s Italian Kitchen
10.2019 - 02.2020
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers.
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service.
- Processed accurate cash and credit card transactions.
Service Assistant
Longhorn Steakhouse
10.2018 - 08.2019
- Provided excellent customer service to guests, resolving any issues in a timely manner with courtesy and professionalism.
- Inspected dining area for cleanliness, rearranging tables and chairs as needed.
- Demonstrated strong organizational skills to ensure efficient day-to-day operations of the restaurant.
- Ensured compliance with health codes by observing strict sanitation practices while preparing meals or cleaning up after customers.
- Stocked server station with necessary restaurant supplies.
Food Production Manager
Chick-Fil-A
05.2016 - 10.2018
- Ensured that all health regulations were followed during all stages of food preparation and storage.
- Evaluated current systems used in the kitchen and identified areas where improvements could be made.
- Monitored product quality throughout the production process to ensure customer satisfaction levels were met.
- Managed daily operations of the kitchen, ensuring efficient workflow and timely delivery of products.
- Supervised and trained staff in all areas of food production, including sanitation, quality control, and inventory management.
- Resolved conflicts between employees related to job duties or performance issues.
Head guard/Lifeguard
Noble Park Pool
04.2013 - 08.2015
- Collaborated with local law enforcement agencies to develop emergency response plans for the pool facility.
- Investigated complaints from customers regarding staff performance or facility issues.
- Performed regular maintenance on all pool equipment and facilities according to established guidelines.
- Enforced policies regarding conduct, attendance and dress code among employees.
- Provided instruction on proper use of aquatic recreational equipment such as slides, diving boards and floats.
- Trained, supervised and evaluated lifeguards in water rescue techniques, first aid procedures and customer service skills.
Education
Associate in Applied Science (A.A.S.) - Occupational Therapy Assistant
Shawnee Community College
Ullin, IL05.2023
Skills
- Stress Management
- Phone and email etiquette
- Critical Thinking
- Problem Solving
- Organizational Skills
- Time Management
- HIPAA compliance
- Strong organization
- Customer service
- Team leadership
- Verbal and written communication
- Money handling
Timeline
Patient Access Coordinator
Baptist Health Hospital
10.2024 - Current
Delivery Driver
Spark
03.2023 - 10.2024
Occupational Therapy Assistant Student
Lourdes Hospital
03.2023 - 05.2023
Occupational Therapy Assistant Student
Marion VA CMC
01.2023 - 03.2023
Online Grocery Associate
Walmart
02.2021 - 03.2023
Cashier
Dicks Sporting Goods
08.2020 - 12.2020
Cashier
Academy Sports and Outdoors
01.2020 - 08.2020
Waitress
Cordavino’s Italian Kitchen
10.2019 - 02.2020
Service Assistant
Longhorn Steakhouse
10.2018 - 08.2019
Food Production Manager
Chick-Fil-A
05.2016 - 10.2018
Head guard/Lifeguard
Noble Park Pool
04.2013 - 08.2015
Associate in Applied Science (A.A.S.) - Occupational Therapy Assistant
Shawnee Community College
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