Zoey Morris

- Developed strong relationships with previous and new customers, resulting in continued business

- Perform observations and conduct one on ones with employees, providing helpful feedback

- Create schedules for the teller team and communicate to assure everyone is satisfied with shifts

- Manage daily operations in the branch such as control tasks to keep with compliance, lobby engagement to discuss with customers and find out their needs, check reporting to make sure everything is in order

- Supervising the teller team at the branch and assisting them with anything they need

- Helped develop employees careers by providing approver training and doing job searching throughout the company to find promotions

- Maintained balanced drawer on a daily basis

- Follow policy and procedures

- Greeted and provided customer service in a strong manner to build bonds with customers

- Took on more responsibility as I became an approver, which allowed me to have a higher processing limit and help assist my coworkers with transactions

- Helped delegate and process control tasks to keep the branch in compliance

- Worked both lobby and drive thru to process transactions

- Kept wait time minimal for customers

- Assisted with questions or inquiries customers had regarding ATM, mobile app, account history or account maintenance.

- Kept cash drawer balanced properly on a daily basis

- Greeted customers and provided excellent customer service, building bonds with customers

- Stayed in guidelines with policies and procedures

- Provided customers with smooth and proper transaction handling, minimizing wait times

- Helped customers with questions on ATM, mobile app or account inquiries

- Managed employees and assisted with maintaining the stores cleanliness

- Closed out cashier drawers once business hours were over and handled deposits

- Trained new employees on company policies and procedures

- Provided coaching to employees and did observations during transactions

- Helped process inventory and put inventory away

- Delegated tasks throughout the store

- Worked late hours to benefit and assist the business in the best way possible

- Coordinated with day shift managers to maintain a strong work schedule

- Organized and cleaned racks and shelves in store to maintain and clean and safe environment for employees and customers

- Worked late and flexible hours to benefit the business

- Handled Cash and Debit/Credit transactions with ease and adhering to policy

- Built relationships with customers so well to have continued positive customer experience and repeat customers wanting to work with me by name.

- Handled returns and exchanges with store policy

- Dealt with high stress and difficult situations with a calm and positive attitude

- Supplied racks and shelves with merchandise

- Worked effectively in fast-paced environments

- Worked on an individual and team environment in a skilled manner

- Able to focus in a fast-paced situation and environment

- Strong multi-tasking skills with taking orders, preparing orders, supplying ingredients and washing dishes.

- Strong communication skills with team and customers

- Cash and Credit/Debit Card Handling Experience with cash register

- Handled online orders

- Cash Handling and Debit/Credit Card Experience with cash register

- Welcomed customers at the front desk and properly handled transactions of pool entries along with determining if guests needed any other necessities

- Worked extra shifts when possible or opportunity was available

- Maintained a balanced drawer

- Built customer bonds to continue to have repeat business

- Batched Medical Forms/Mail to be processed

- Processed/Scanned Mail into the system

- Went on runs to retrieve mail from post office

-Stayed on top of safety regulations in the warehouse by cutting away when opening mail, carrying heavy amounts of mail properly

- Learned how to have proper time management with processing mail effectively and efficiently