Zoey Niederman
Troy,OH
Summary
Passionate and accomplished Healthcare Facility Administrator with 11 years experience in dialysis. Recognized as an energetic, personable professional. Strong problem solving abilities, detail oriented, with acknowledged relationship building skills. Accomplished in building and overseeing a high-performing, multi-disciplined team.
Overview
11
11
years of professional experience
Work History
Facility Administrator
Davita Dialysis
08.2021 - Current
- Manage overall operations and performance of the clinic: adhere to budget, forecast expenses and monitor compliance to State and Corporate guidelines
- Lead a team to Develop, mentor and inspire a cross-functional clinical team to deliver the best for our patients, teammates and community
- Proven results in increasing overall and new employee retention by 100%
- Responsible for all hiring, corrective actions, and terminations of direct reports
- Monitor patient admissions and schedule to ensure smooth flow
- Bi-Regional lead for labor budget management with proven ability to decrease overtime, skill mix and regional labor costs by $5 per treatment
- Responsible for driving patient care metrics; increased DQI from 5.8 to 56
- Work closely with providers and Medical Director on patient and facility needs
- Multi-site coverage experience requiring the oversight of approximately 30 employees and 120 patients
- Bi-Regional Admissions Lead with results in zero admit readiness denials
Regional Operations Coordinator
Davita Dialysis
11.2016 - 08.2021
- Assist Regional Operations Director in business operations for 20 dialysis facilities and day-to-day Regional Office management which includes collaborating with Regional Operations Directors and Physicians, meeting scheduling and planning, minimizing regional costs, monitoring travel and credit card expenses for the region, weekly Regional and Divisional reporting, payroll, working with Facility Administrators on daily clinical operations needs
- Recruiting Lead for 20 facilities with over 30 open positions
- Divisional Admissions Lead resulting in an increase of 34% in timely patient admissions
Administrative Assistant
Davita Dialysis
08.2012 - 08.2016
- Patient scheduling, answering phones, filing, patient information management, assist Facility Administrator with daily clinic needs as necessary
Education
Bachelor of Science - Business Administration And Management
Purdue University
05.2022
Skills
Strong interpersonal relationships
Operations Management
Mentoring and Developing Team
Cross-Functional Collaboration
Budget Management
Metrics Management
Accomplishments
- Davita Way of Leadership Class Graduate 2021
- Member of Fortis College of Nursing program advisory board
Timeline
Facility Administrator
Davita Dialysis
08.2021 - Current
Regional Operations Coordinator
Davita Dialysis
11.2016 - 08.2021
Administrative Assistant
Davita Dialysis
08.2012 - 08.2016
Bachelor of Science - Business Administration And Management
Purdue University
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