Zoey Ortiz
Summary
Detail-oriented individual with exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Cashier
Smart And Final
2022.08 - 2024.10
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at the end of shifts to maintain accuracy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Concession Stand Worker
Legends Hospitality LLC
2022.08 - 2023.07
- Handled customer complaints calmly and professionally, working towards swift resolutions that maintained positive relationships with patrons.
- Adhered to health and safety regulations, maintaining proper food handling practices at all times.
- Developed strong multitasking abilities, juggling multiple tasks simultaneously without compromising quality of service.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Ensured customer satisfaction through accurate order taking and prompt delivery of food items.
- Remained adaptable under pressure, efficiently switching between roles as needed during busy periods or employee absences.
- Replenished serving stations with fresh food and cleaned up spills.
- Maintained high standards of customer service in high-volume, fast-paced operations.
Dish Washer
Sunny Side up Productions LLC
2021.09 - 2022.12
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Assisted in food storage organization, labeling and dating food items for easy retrieval and rotation.
- Reduced risk of cross-contamination, meticulously organizing dishware and kitchen tools after thorough washing and sanitization.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
Courtesy Clerk/Floral Manager
Vons
2021.02 - 2022.06
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
- Increased overall efficiency by assisting with price checks and product location inquiries from customers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Inventoried plants and flower care supplies and ordered more.
- Delivered exceptional service to walk-in customers by providing personalized consultations and designing custom floral arrangements on the spot.
- Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
- Educated customers on proper care techniques for their floral purchases, resulting in longer-lasting products and satisfied clients.
- Increased sales revenues with effective promotional strategies, including seasonal displays and targeted marketing efforts.
- Enhanced customer satisfaction by creating visually appealing and innovative floral arrangements for various occasions.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
Cook
Chick-fil-A
2020.08 - 2022.06
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Managed opening and closing shift kitchen tasks.
Education
Bachelor of Arts - Communication Disorders
California State University, Los Angeles
Los Angeles, CA05.2025
Associate of Arts - Liberal Arts
Los Angeles Community College
Los Angeles, CA06.2023
High School Diploma -
Camino Nuevo High Dalzell Lance No. 2
Los Angeles, CA06.2020
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Complex Problem-Solving
- Time management skills
- Basic Math Competence
- Cleaning and sanitizing
- Reliability and punctuality
- Bilingual in Spanish and English
Timeline
Cashier
Smart And Final
2022.08 - 2024.10
Concession Stand Worker
Legends Hospitality LLC
2022.08 - 2023.07
Dish Washer
Sunny Side up Productions LLC
2021.09 - 2022.12
Courtesy Clerk/Floral Manager
Vons
2021.02 - 2022.06
Cook
Chick-fil-A
2020.08 - 2022.06
Bachelor of Arts - Communication Disorders
California State University, Los Angeles
Associate of Arts - Liberal Arts
Los Angeles Community College
High School Diploma -
Camino Nuevo High Dalzell Lance No. 2
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