Zoey Rossman
Manchester,MD
Summary
Dedicated with over 5 seasons at Gunpowder Falls State Park, I've obtained experience with trail maintenance, enhanced visitor satisfaction and help with protecting state land through sustainable practices and effective team leadership.
Overview
4
4
years of professional experience
Work History
Seasonal Ranger/ NCR Trail Crew Member
Maryland Department of Natural Resources
03.2024 - 08.2024
- Ensured proper signage along trails, aiding hikers in navigation and increasing overall satisfaction.
- Preserved natural habitats by implementing sustainable trail maintenance practices.
- Adapted quickly to changing weather conditions maintaining productivity despite challenges.
- Utilized hand tools such as shovels, picks, axes, loppers, and saws for various trail maintenance tasks.
- Cleared fallen trees and debris from trails promptly after storms or other events causing obstructions.
- Serviced park restrooms to keep each free of trash, stocked with basic supplies and clean for guests.
- Monitored guests and enforced rules, maintaining safety for visitors.
Seasonal Ranger and Gatehouse Manager
Maryland Department of Natural Resources
03.2023 - 12.2023
- Conducted daily patrols of park boundaries and remote areas
- Collaborated with other rangers to develop effective patrol strategies, ensuring overall park safety and security.
- Developed strong relationships with local communities, fostering a sense of shared responsibility for the preservation of natural spaces.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Secured park gates or doors at closing time and unlocked at opening.
- Serviced park restrooms to keep each free of trash, stocked with basic supplies and clean for guests.
Seasonal Ranger and Gatehouse Manager
Maryland Department of Natural Resources
03.2022 - 12.2022
- Conducted daily patrols of park boundaries and remote areas.
- Enforced park rules and regulations fairly and consistently, educating visitors about responsible recreation practices when necessary.
- Supported special events coordination such as festivals, campfire programs, and interpretive activities to enhance visitor experiences.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Secured park gates or doors at closing time and unlocked at opening.
- Serviced park restrooms to keep each free of trash, stocked with basic supplies and clean for guests.
Gatehouse Attendant and Gatehouse Manager
Maryland Department of Natural Resources
04.2021 - 12.2021
- Assisted management in developing new policies for gatehouse attendants that resulted in increased adherence to established rules and regulations.
- Maintained accurate records of visitor information for improved access control procedures.
- Increased efficiency through the effective use of technology tools for tracking visitor data and incident reports.
- Facilitated smooth traffic flow within the community by efficiently managing vehicle access during peak hours and events.
- Supported fellow gatehouse attendants by offering guidance on proper procedures, fostering a team-oriented atmosphere that led to increased job satisfaction.
Gatehouse Attendant
Maryland Department of Natural Resources
05.2020 - 10.2020
- Ensured a welcoming environment by greeting visitors professionally and courteously upon arrival.
- Promoted a positive image of the community through professional interactions with residents, guests, vendors, and contractors.
Education
Bachelor of Science - Forest Resource Management
West Virginia University
Morgantown, WV05.2026
Associate of Arts - General Studies
The Community College of Baltimore County
Essex, MD06.2024
Skills
- Chainsaw Operation
- CPR and First Aid
- Trail maintenance
- Strong customer service
Timeline
Seasonal Ranger/ NCR Trail Crew Member
Maryland Department of Natural Resources
03.2024 - 08.2024
Seasonal Ranger and Gatehouse Manager
Maryland Department of Natural Resources
03.2023 - 12.2023
Seasonal Ranger and Gatehouse Manager
Maryland Department of Natural Resources
03.2022 - 12.2022
Gatehouse Attendant and Gatehouse Manager
Maryland Department of Natural Resources
04.2021 - 12.2021
Gatehouse Attendant
Maryland Department of Natural Resources
05.2020 - 10.2020
Bachelor of Science - Forest Resource Management
West Virginia University
Associate of Arts - General Studies
The Community College of Baltimore County
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