Zoey Salter
Austin,Texas
Summary
Working at Crumbl Cookies and Dutch Bros taught me various things regarding customer service, teamwork, troubleshooting, and responsibility. As a team member and leader of Crumbl Cookies, I've honed in on my leadership skills, ensuring efficient practices while allowing everyone a safe and comfortable work environment. At Dutch Bros, working with my colleagues, I've learned the importance of teamwork and adaptability in a fast-paced setting. I've learned to troubleshoot efficiently in order to keep customers happy and the system flowing. My time at both Crumbl and Dutch Bros has been a rewarding journey of growth and learning.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Barista
Dutch Bros Coffee
Austin
05.2024 - 01.2025
- Performed cash handling duties accurately to maintain financial integrity.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Collaborated with team members during busy periods improving workflow efficiency.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Managed high volume orders during peak hours maintaining quality of service.
- Provided a welcoming atmosphere to customers, promoting return visits.
Shift Lead
Crumbl Cookies
Austin
06.2021 - 08.2024
- Oversaw stock inventory, mitigating risk of shortages or overstock situations.
- Managed opening or closing procedures during shifts for seamless transition between different teams on duty.
- Maintained high standards of customer service for improved satisfaction ratings.
- Kept detailed records of shift activities, providing comprehensive reports to upper management when required.
- Provided thorough training to new employees, enhancing their job competence quickly.
- Assigned tasks, projects and responsibilities to team members and monitored status.
- Followed precise measurements for each recipe, guaranteed consistency in taste and texture.
- Crafted beautiful pastries with attention to detail, delighted patrons regularly.
- Mixed doughs using both manual and machine techniques according to recipe requirements.
Skills
- Staff motivation strategies
- Time management master
- Bakery operations
- Customer Service
- Health and Safety
- POS Systems
- Supervisory skills
- Driving licence
- Baked goods knowledge
- Responsibility acceptance
- Knowledge of dietary restrictions
- Adaptive communication style
- Handling customer complaints
- Food safety regulations
- Team player
Affiliations
- Acting
- Baking
- Dogs
- Photography
- Media
Certification
Texas State Drivers License
Texas Food Handlers License
Timeline
Barista
Dutch Bros Coffee
05.2024 - 01.2025
Shift Lead
Crumbl Cookies
06.2021 - 08.2024
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