Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Zoey Schantz

Zoey Schantz

Hollandale

Summary

Reliable and brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Hardworking and passionate job seeker with strong organizational skills eager to secure a full time position. Ready to help team and continue to serve the district.

Overview

10
10
years of professional experience

Work History

Food Service Worker

Mount Horeb Area School District
09.2021 - Current
  • Ran the High School Cafe, preparing breakfast for students daily
  • Utilized strong multitasking skills.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Developed and maintained positive relationships with customers to enhance service.
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
  • Assisted in inventory management, ordering supplies, and minimizing food spoilage.

Customer Service Associate

Home Depot
02.2021 - 06.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Enhanced brand image by consistently delivering service beyond expectations.

Assistant General Manager

Zoes Kitchen
09.2015 - 10.2018
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.
  • Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
  • Trained new staff members, equipping them with skills needed for success in their roles.

Education

Methacton High School
Eagleville, PA

Skills

  • Quick learner
  • Positive attitude
  • Multitasking
  • Customer service
  • Strong work ethic
  • Cleaning and sanitation
  • Problem-solving
  • Strong communication skills
  • Attention to detail
  • Positive attitude and energy
  • Fast-paced environment
  • Productivity and efficiency

Interests

  • Enjoy spending time with my children
  • Crafting and DIY Projects
  • Outdoor Recreation
  • Kayaking
  • Enjoy hobbies that combine physical activity with outdoor exploration

Timeline

Food Service Worker

Mount Horeb Area School District
09.2021 - Current

Customer Service Associate

Home Depot
02.2021 - 06.2021

Assistant General Manager

Zoes Kitchen
09.2015 - 10.2018

Methacton High School

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