Zoey Silsdorf
Brooklyn
Summary
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction. I developed valuable skills in fast-paced dining environments, including multitasking and problem solving. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction.
Overview
5
5
years of professional experience
Work History
Cashier
Rowseelee
10.2024 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Restaurant Hostess
The Hideaway
06.2020 - 07.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Additionally did multiple bussing shifts.
Restaurant Hostess
Housers
07.2021 - 08.2023
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Education
Associate of Arts - Advertising And Marketing Communications
Fashion Institute of Technology
New York, NY05-2027
Skills
- Customer assistance
- Greeting guests
- Cash handling
- Customer service excellence
- Strong Multitasking
- Table bussing
- Reservation handling
- Order taking
- POS systems
Timeline
Cashier
Rowseelee
10.2024 - 01.2025
Restaurant Hostess
Housers
07.2021 - 08.2023
Restaurant Hostess
The Hideaway
06.2020 - 07.2024
Associate of Arts - Advertising And Marketing Communications
Fashion Institute of Technology
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