Summary
Overview
Work History
Education
Skills
Serve Safe Certification
Timeline
Generic

Zoey Smith

Elkton,KY

Summary

Dynamic Shift Supervisor at Panera Bread with expertise in cash handling and employee training. Proven track record in enhancing customer satisfaction and mentoring staff, resulting in improved operational efficiency. Skilled in managing financial transactions and maintaining workplace safety, ensuring a seamless dining experience for all patrons.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Panera Bread
05.2024 - 03.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Cashier /Food Service Worker

ALPHA Pizza
11.2019 - 03.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

High School Diploma -

East Bay High School
Gibsonton, FL
06-2021

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Inventory control and record keeping
  • Operations management
  • Scheduling coordination
  • Staff supervision

Serve Safe Certification

ServSafe is a widely recognized food safety training and certification program administered by the National Restaurant Association. It provides education and certification for food handlers and managers in the restaurant and foodservice industry, ensuring they have the knowledge to prevent foodborne illnesses and maintain safe food handling practices.

Timeline

Shift Supervisor

Panera Bread
05.2024 - 03.2025

Cashier /Food Service Worker

ALPHA Pizza
11.2019 - 03.2022

High School Diploma -

East Bay High School

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Zoey Smith