Zoey Tateyama

• Collaborated with cross-functional teams to achieve project objectives within budget constraints.
• Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
• Maintained complete documentation and records of all purchasing activities.
• Accepted and processed supply requests from staff, and placed orders per procedures.

Quality Assurance & Inventory Management:

• Verified the integrity and quality of packaging, ensuring that products were undamaged and presentable.
• Managed inventory by tagging and tracking returned items, facilitating their reintegration into sellable stock.

Customer Service Excellence:

• Spearheaded customer service initiatives, streamlining return processes.
• Addressed inquiries with a courteous demeanor.
• Proactively engaged with customers to understand their needs, providing tailored solutions and enhancing satisfaction.

Order & Data Management:

• Oversaw the preparation of work orders, bills of lading, and shipping orders.
• Optimized material distribution.
• Maintained meticulous records of shipment details for comprehensive reporting and accounting purposes.

Communication & Confidentiality:

• Operated a multi-line telephone system, delivering information and resolving issues with professionalism.
• Protected client privacy by maintaining strict confidentiality of personal and financial information.

Administrative Expertise:

• Updated and managed customer accounts with precision, ensuring data accuracy.
• Efficiently handled a variety of customer communications.
• Prioritized and responded to inquiries.
• Produced essential sales documentation.

Technical Proficiency:

• Demonstrated expertise in utilizing NetSuite ERP and Microsoft Office tools for effective order and customer relationship management.

• Provided exceptional service to high volume of daily customers.
• Operated POS terminals to input orders, split bills and calculate totals.
• Greeted customers, answered questions and recommended specials to increase profits.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

• Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
• Prepared and served coffee, espresso drinks, blended coffees and teas.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Maintained calm demeanor during high-volume periods and special events.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Input orders into point of sale system and handled customer payments.