Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zoey Taylor

Tahlequah,OK

Summary

Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.

Overview

4
4
years of professional experience

Work History

Patient Access Representative

Cherokee Nation
02.2024 - Current
  • Ensured compliance with all HIPPA regulations regarding patient privacy and confidentiality.
  • Registered patients by obtaining necessary and accurate demographic and insurance information.
  • Provided excellent customer service to patients and their families.
  • Handled several different court documents and have worked with ICW and DHS.
  • Able to verify insurances on multiple platforms.
  • Knowledge of the pharmacy application McKesson both adding insurance in as well as locating the status and location of patients prescriptions.
  • Demonstrated strong organization skills by accurately entering patient information into the electronic health record system.
  • Monitored incoming calls from patients, physicians, or other healthcare providers while providing timely responses.
  • Collaborated with other departments within the organization to coordinate care for each patients needs.
  • Exhibited effective communication skills when interacting with diverse populations in a professional manner.
  • Developed efficient processes to optimize workflow in order to meet departmental goals.
  • Answered phone inquiries from patients regarding their healthcare needs.
  • Assisted patients with insurance and billing questions.
  • Investigated and directed patient inquiries and complaints to appropriate medical staff members and followed up to ensure satisfactory resolution.
  • Educated patients on their rights as well as available options for treatment or care
  • Referred patients to appropriate health care services or resources.

Paraprofessional

Tahlequah Public Schools
02.2023 - 02.2024
  • Assisted in implementing individualized education plans to support student learning needs.
  • Collaborated with teachers to create engaging instructional materials and activities.
  • Monitored student progress, providing feedback and support to enhance academic growth.
  • Facilitated communication between students, teachers, and parents regarding educational goals.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Handled anywhere from 4 to 10 children at a time with my lead teacher

Lead Daycare Teacher

Popes Lil Britches
10.2021 - 11.2022
  • Supervised daily activities, ensuring a safe and nurturing environment for children.
  • Developed and implemented engaging lesson plans tailored to diverse learning styles.
  • Collaborated with parents to communicate progress and address concerns effectively.
  • Mentored junior teachers, fostering their professional growth and enhancing team performance.
  • Developed positive relationships with parents, resulting in increased parental involvement and support for their child''s education.
  • Established clear expectations for behavior and managed classroom effectively, resulting in a well-disciplined learning environment.
  • Enhanced student comprehension by incorporating visual aids and hands-on activities into daily lessons.
  • Had a classroom of about 8 two year olds at a time

Education

Some College (No Degree) -

Northeastern State University
Tahlequah, OK

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Multitasking and organization
  • Phone and email etiquette
  • Healthcare systems navigation
  • Problem-solving
  • Relationship building
  • Patient education
  • Patient Check-in
  • Verbal and written communication

Timeline

Patient Access Representative

Cherokee Nation
02.2024 - Current

Paraprofessional

Tahlequah Public Schools
02.2023 - 02.2024

Lead Daycare Teacher

Popes Lil Britches
10.2021 - 11.2022

Some College (No Degree) -

Northeastern State University

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