Zoey Van Eeden
San Antonio,TX
Summary
Dedicated professional with a proven track record at The Pets Inn, excelling in customer service and record-keeping. Demonstrated ability to enhance animal wellbeing and customer satisfaction through effective teamwork, critical thinking, and problem-solving. Known for dependability and the ability to manage multiple tasks efficiently, contributing to a positive and productive work environment.
Developed strong customer service and multitasking abilities in fast-paced retail environment. Proven ability to handle transactions efficiently while maintaining friendly demeanor. Seeking to transition into new role where these skills can contribute to team success and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Kennel Technician
The Pets Inn
06.2022 - Current
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
Ice Cream Server
Haggen Dazs
04.2021 - 05.2022
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Provided support to fellow team members when needed, creating a cohesive work environment.
- Addressed customer inquiries and concerns promptly, fostering an atmosphere of exceptional service.
Education
Associate of Arts - Anthropology
San Antonio College
San Antonio, TX05-2025
Skills
- Patience and resilience
- Record keeping
- Group management
- Teamwork and collaboration
- Multitasking Abilities
- Customer service
- Dependable and responsible
- Decision-making
- Critical thinking
- Problem-solving
Timeline
Kennel Technician
The Pets Inn
06.2022 - Current
Ice Cream Server
Haggen Dazs
04.2021 - 05.2022
Associate of Arts - Anthropology
San Antonio College
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