Zoey Williams
Alford,FL
Summary
Dedicated PCA with a track record of providing exceptional patient care at Washington Rehabilitation & Nursing, adept in medical terminology and emergency response. Leveraged strong emotional support skills and HIPAA compliance to enhance patient satisfaction and safety. Achieved notable improvements in patient health outcomes through diligent care and support. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
PCA
Washington Rehabilitation & Nursing
05.2024 - Current
- Collected and transported specimens to prepare for lab testing.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Pizza Delivery Driver/ Insider
Hungry Howies
10.2021 - 04.2024
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
Crew Team Member
Costa Enterprises Restaurant Group
10.2019 - 01.2021
- Operated register to process payments and collect cash payment for order totals.
- Collaborated with team members to complete orders.
- Used proper techniques to prepare food and ingredients.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
Education
Grace & Glory Christian School
Chipley, FL05.2021
Skills
- Continuing education
- Range of motion exercises
- End of life care
- Diabetes management
- Personal Hygiene Assistance
- Dementia Care
- HIPAA Compliance
- Medical terminology knowledge
- Emotional Support
- Behavioral Management
- Emergency Response
Timeline
PCA
Washington Rehabilitation & Nursing
05.2024 - Current
Pizza Delivery Driver/ Insider
Hungry Howies
10.2021 - 04.2024
Crew Team Member
Costa Enterprises Restaurant Group
10.2019 - 01.2021
Grace & Glory Christian School
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