Zoey Young
Drew Love
CHEYENNE,WY
1
Language
9
years of professional experience
Dynamic professional with a strong focus on customer service and problem-solving. Proven ability to enhance customer satisfaction through effective communication and teamwork in fast-paced environments.
Detail-oriented individual with expertise in streamlining operations and managing inventory levels. Known for delivering exceptional customer experiences, fostering positive relationships, and implementing process improvements to drive efficiency and satisfaction.
Adaptable and reliable professional with a solid foundation in customer service and collaboration. Recognized for strong time management and multitasking abilities, ready to contribute to a team-oriented environment focused on enhancing operational performance.
Work History
Cheyenne Regional Medical Center
5 Months- Provided exceptional customer service, fostering positive relationships with patrons to enhance repeat business.
- Operated coffee brewing equipment and machinery, maintaining cleanliness and functionality to ensure efficient workflow.
- Managed inventory levels of coffee beans and supplies, coordinating timely reorders to prevent shortages during peak hours.
- Assisted in creating seasonal drink menus, contributing innovative ideas that aligned with customer preferences and trends.
- Monitored daily operations, identifying areas for process improvement to enhance overall productivity and customer satisfaction.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
- Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
- Accelerated order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks simultaneously.
- Developed strong product knowledge to upsell menu items and increase overall sales revenue.
- Provided personalized recommendations based on customer preferences, fostering loyalty and repeat business.
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Streamlined drink preparation process for increased efficiency and consistent taste.
Airport Golf Course
1 Year 3 Months- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Adapted quickly to changing menu items and daily specials, ensuring guest satisfaction.
- Processed payments and handled cash transactions efficiently at the end of service.
- Supported training of new staff by sharing best practices in service techniques.
- Crafted and served diverse cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
- Provided exceptional customer service by efficiently taking and delivering beverage orders.
- Maintained knowledge of menu offerings to enhance guest experience and facilitate informed choices.
- Implemented improvements in workflow, reducing wait times and enhancing overall efficiency during peak hours.
Olive Garden
8 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Delivered exceptional customer service to enhance dining experience.
- Collaborated with team members to ensure efficient table turnover during peak hours.
- Assisted in menu knowledge, providing recommendations to guests based on preferences.
- Managed order accuracy and timeliness to meet customer expectations consistently.
- Maintained cleanliness and organization of dining area to uphold health standards.
Panera Bread
3 Years 11 Months- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Prepared high-quality espresso beverages and specialty drinks, ensuring consistency in taste and presentation.
- Trained new baristas on beverage preparation techniques and company standards, promoting team efficiency and quality assurance.
- Implemented procedures for waste reduction, optimizing resource use while maintaining product quality and service speed.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
God Fathers Pizza
5 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma
- 3.0 GPA
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Multitasking Abilities
Excellent communication
Critical thinking
Organizational skills
Calm under pressure
Active listening
Organization and time management
Decision-making
Problem resolution
Verbal communication
Languages
English
Native or Bilingual
Timeline
Cheyenne Regional Medical Center
Drew Love
03.2026 - CurrentRead More
Airport Golf Course
Jason Hendricks
12.2023 - 03.2025Read More
Olive Garden
Shelly Ashley
03.2023 - 11.2023Read More
Panera Bread
Jill Beckman
02.2019 - 01.2023Read More
God Fathers Pizza
Bob Vreeland
01.2018 - 06.2018Read More
Trumph Highschool
High School Diploma
Read More