Zohaib Ali

• Maintained accurate inventory records by regularly performing stock counts and audits.
• Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate.
• Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
• Processed customer purchases at checkout counter using cash register or point-of-sale system.
• Replenished stock levels when necessary by moving merchandise from backroom storage areas to sales floor locations.
• Checked expiration dates on merchandise regularly and removed out-dated products from shelves immediately.
• Verified that all price tags were correct before stocking merchandise on display areas.

• Planned and booked complex and large-scale domestic and international travel packages.
• Drafted and updated itineraries and kept travelers notified of changes.
• Provided excellent customer service through phone calls, emails, or in-person appointments
• Adapted rapidly to changing circumstances due to weather disruptions or other unforeseen issues affecting travel plans.
• Coordinated travel arrangements for individuals, families, and groups.
• Captured travel-related information into Sabre reservation system.
• Addressed customer complaints or concerns quickly to maintain high levels of satisfaction.
• Acquired continuous knowledge in travel-related customs requirements, immigration laws, location-specific inoculations, hygienic practices and political and cultural climates.
• Built rapport with hospitality and travel personnel to negotiate favorable packages.
• Utilized GDS systems to access real-time flight schedules and pricing information.
• Maintained accurate records of client transactions, payments, and contact information.
• Booked transportation and hotel reservations on behalf of customers.
• Offered personalized recommendations based on client preferences and budgets

• Secured customer tickets using computer-based software ticketing system (Sabre, World-Span, Galileo).
• Assisted customers at the box office and call areas by responding to a wide range of questions, inquiries and issues related to their check-in process, lost baggage and travel document requirements.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.
• Booked holiday packages including Hotel rooms, VIP lounges and cab services.
• Accepted and applied payments to process ticket transaction's, made changes and offered receipts.
• Identified customer needs and advised on best solutions.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Major Subject Asian Civilizations
• Graduated with 70% Marks
• Studied the following courses

Pre- Historic Periods

Tourism and Hospitality

Calculus and Algebra

Evaluation of pyramids

Excavation of Archaeological sites

Research Methodology

• Thesis: Evaluation of Clock Tower