Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment.
Hi, I’m
Zohaib Anwar
San Francisco,CA
Summary
Overview
16
years of professional experience
1
Certificate
Work History
Gartner Consulting
Associate Director
06.2022 - Current
Job overview
- Acts as a point of escalation for issues, resolving conflicts and ensuring project alignment.
- Drives the ServiceNow post-implementation review process, gathering feedback and insights for future projects.
- Led teams of up to 10 personnel, supervising daily performance as well as training and improvement plans.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Assisted senior leadership in managing all aspects of operations.
- Assessed risks associated with team activities and implemented appropriate procedures to mitigate potential problems.
- Verified supply chain conformance with production requirements by cultivating productive vendor relationships.
- Engaged analytical subject matter experts outside project teams to drive troubleshooting of critical process-related deviations and enhance process improvements.
- Supported health agency inspections as liaison to regulatory agencies on technical and manufacturing issues related to assigned product and processes.
- Supported capital project planning and contributed to feasibility studies.
- Communicated all capacity, sourcing and technology gaps with upper management.
- Managed data transfers and proactively resolved issues at manufacturing sites through effective troubleshooting.
- Supported continuous process and performance improvement for manufacturing issues, robustness and compliance.
- Reviewed proposed regulatory changes and evaluated potential impacts on business operations.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Provided strategic analysis for manufacturing life cycles, technologies, process validations, and robustness.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Trained and mentored new employees on industry practices and business operations.
- Partnered with educators to instruct and mentor students with developmental and physical disabilities.
PwC, PricewaterhouseCoopers
Sr. Program Manager
07.2019 - 06.2022
Job overview
- Lead project manager responsible for managing all IT Projects for external and internal clients: CDE California Department of Education, ETS Educational Testing Services, CDW Computer Discount Warehouse, and PwC Digital ATLAS/Concourse.
- Full project management lifecycle (Agile, SCRUM, Waterfall, SDLC, Hybrid, Change Control).
- Full Project life cycle ownership: Successful project delivery will include full implementation from initiation to deployment for several cross functional initiatives simultaneously.
- Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
- Mentored and supported 35 IT department employees to create strong workplace culture.
- Trained Product teams in IT PMO best practices to accomplish set goals and benchmarks.
- Performed program research and analyzed data collection to develop cost estimates and budgets.
- Devised tools and benchmarks to improve team performance and monitor production.
- Tracked and reported program results to customers and stakeholders to facilitate change management activities.
- Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
- Networked in local community to identify business opportunities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear targets and objectives and communicated to other team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
Blast Analytics & Marketing
Sr. Program Manager
09.2017 - 07.2019
Job overview
- Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
- Mentored and supported 40 digital analytics department employees to create strong workplace culture.
- Trained PMO teams in IT project management to accomplish set goals and benchmarks.
- Conducted audit inspections and independent checks to verify parts and materials.
- Performed program research and analyzed data collection to develop cost estimates and budgets.
- Devised tools and benchmarks to improve team performance and monitor production.
- Tracked and reported program results to customers and stakeholders to facilitate change management activities.
- Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Accenture
Sr. Software Implementation Consultant
06.2013 - 08.2017
Job overview
- Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects.
- Database management in Azure and SQL.
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
- Traveled to customer facilities to inspect initial implementation of ERP, CRM, & LOS software, directing apparent issues to appropriate engineering staff for correction.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Configured implementation parameters based on customer requests and personal inspection of clients' network limitations.
- Served as project driver and authoritative source for customers implementing SaaS solutions.
- Authored user documentation to help train third-party personnel on newly-implemented SaaS solutions.
- Evaluated implementation personnel training procedures, taking customer feedback and overall implementation performance metrics into account when designing future training guidelines.
- Studied customers' business processes to customize implementation measures for minimal disruption to operations.
- Designed planning and messaging strategies for implementation projects, maintaining on-time completion rate of 90%.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Designed and implemented system security and data assurance.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Participated in system development life cycle from requirements analysis through system implementation.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Managed and monitored installed systems for highest level of availability.
Lender Processing Services
Sr. Software Implementation Consultant
02.2013 - 06.2013
Job overview
- Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects.
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
- Traveled to customer facilities to inspect initial implementation of loan origination software, directing apparent issues to appropriate engineering staff for correction.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Configured implementation parameters based on customer requests and personal inspection of clients' hardware / network limitations.
- Studied customers' business processes to customize implementation measures for minimal disruption to operations.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Oversaw development and maintenance of organization computer systems and intranet.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Designed and implemented system security and data assurance.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Participated in system development life cycle from requirements analysis through system implementation.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Managed and monitored installed systems for highest level of availability.
Bank of America
Business Systems Analyst
01.2012 - 01.2013
Job overview
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Organized system operating procedures to strengthen controls.
- Produced charts and diagrams to assist with problem analysis.
- Created and maintained standard operating procedures governing system functions and features.
- Tracked feedback at all levels and researched resolutions for common concerns.
- Developed diagrams to describe and lay out logical operational steps.
- Enhanced and reconstructed computer systems to increase efficiency.
- Enhanced interfaces to promote better functionality for users.
- Collected, defined and analyzed business requirements.
- Researched and adopted new technologies to add value to existing offerings.
- Installed system updates to address vulnerabilities and reduce security issues.
- Improved systems with addition of new features and infrastructure.
- Coordinated data migration and consolidation efforts.
- Trained business personnel in use of systems.
- Helped deploy system enhancements to improve field operations.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Assessed business requirements to create focused solutions.
- Educated stakeholders on data protection tactics to reduce breaches.
- Consolidated business rules for system enhancements.
- Presented business leaders with ROI estimations to drive project planning.
- Gathered, reviewed and reported on findings.
Paladin Consultants
Web Developer
02.2011 - 05.2012
Job overview
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Adhered to SEO best practices while designing sites.
- Discussed site and app requirements with clients to produce actionable development plans.
- Engaged with clients to plan and optimize site issues and queries.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
- Developed technical solutions required to accommodate specific user-facing assets
- Oversaw back-end development using PHP to maintain website integrity.
- Ran debugging tools to eliminate flaws and glitches prior to publishing.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Validated third-party code to comply with internal standards and technical requirements.
- Applied emerging technologies to update and maintain site applicability.
- Provided security maintenance and patching on website interface to maintain viability after launch.
- Implemented changes and integrated requested elements to streamline business operations.
- Determined coding requirements for specialized scripts.
- Implemented content management and security resource tutorials to assist end-user training.
- Delivered user support to clients to train, educate and answer questions.
- Collected, defined and translated user requirements into project designs and implementation plans.
- Reviewed code to validate structures, assess security and verify browser, device and operating system compatibility.
JP Morgan Chase
Business Systems Analyst
08.2009 - 02.2011
Job overview
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Organized system operating procedures to strengthen controls.
- Produced charts and diagrams to assist with problem analysis.
- Created and maintained standard operating procedures governing system functions and features.
- Tracked feedback at all levels and researched resolutions for common concerns.
- Developed diagrams to describe and lay out logical operational steps.
- Enhanced and reconstructed computer systems to increase efficiency.
- Enhanced interfaces to promote better functionality for users.
- Collected, defined and analyzed business requirements.
- Researched and adopted new technologies to add value to existing offerings.
- Installed system updates to address vulnerabilities and reduce security issues.
- Improved systems with addition of new features and infrastructure.
- Coordinated data migration and consolidation efforts.
- Trained business personnel in use of systems.
- Helped deploy system enhancements to improve field operations.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Assessed business requirements to create focused solutions.
- Educated stakeholders on data protection tactics to reduce breaches.
- Consolidated business rules for system enhancements.
Mosaic Marketing
Business Analyst
04.2009 - 04.2010
Job overview
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Executed analysis of risks and identified risk mitigation strategies.
- Collaborated with stakeholders to define project objectives and criteria.
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
- Generated business intelligence reports to inform strategic decision-making.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Generated ad-hoc reports to evaluate specific business requirements.
- Implemented business intelligence solutions to increase operational efficiency.
- Optimized data access and storage to improve performance of analytics systems.
- Assisted with creating data cubes and OLAP models to improve data analysis.
- Deployed predictive analytics models to forecast future trends.
- Developed data mining algorithms to identify and classify patterns in data.
- Developed and maintained data warehouses and data marts to support business operations.
- Performed gap analysis to identify areas of improvement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Citi Group
Financial Analyst
01.2008 - 03.2009
Job overview
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
- Reviewed financial reports and streamlined operations to increase productivity and company profits.
- Performed complex financial and budget analyses to determine requirements and justify requested funding.
- Managed corporate watch lists and insurance files.
- Analyzed and processed project specifics before capital deployments.
- Developed forecasting tools to analyze revenue variances and capitalize on industry trends.
- Developed and implemented financial models to analyze complex information and assess health of organization.
- Determined pricing, margins and risk factors for active and proposed projects.
- Evaluated financial performance of investments, acquisitions and other business opportunities to provide strategic recommendations.
- Provided strategic planning advice and financial oversight for corporate stakeholders.
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Used relevant financial technology to generate reports and recommended courses of action to upper management.
Education
University of ManchesterUnited Kingdom
MBA
12.2016
University Overview
University of South FloridaTampa, FL
Bachelor of Arts from International Relations
08.2006
University Overview
Skills
- HARDWARE & SOFTWARE: SAP FICO AR AP GL HR, HADOOP, PIG, HIVE, HBASE, MAPREDUCE, SQOOP, ZOOKEEPER, J2EE, ETL, JAVA, XML, UML, IBM WEBSPHERE, IBM BDW, UNIX, COGNOS, Hyperion, Snowflake, ORACLE, TOAD, SQL SERVER, SYBASE, EDI, MVS, CICS, DB2, IMS, IDMS, VS-COBOL-II, JCL, MQ Series, SQL, JIRA, nGage, Cedar, Navigator, CAQH, HP PPM Devops and Primavera
- Strategic leadership
- Database development
- Key relationship management
- Financial administration
- Schedule Coordination
- Budgeting
- Contract Negotiation
- Project Management
- Firewall management tools
- IP multicast structure
- Disaster recovery operations
- Network device monitoring
- EIGRP routing
- Remote work support
- Routing protocol expertise
- QoS/CoS expertise
- IPv6 technologies
- Cisco switching expertise
- Root Cause Analysis
- WAN Acceleration technologies
- SNMP monitoring
- Subnetting expertise
- IP Services
- 8021x experience
- Layer-2/3 protocols
Accomplishments
Accomplishments
- Provided IT consultancy services to Fortune 500 companies like Federal Reserve, Barclays, State Farm, Morgan Stanley, Citibank, Avon, Aetna, BCBS, Dept of Health and Human Resources WV State, and Deloitte Consulting
- Worked on Demand Management and Strategy review of Portfolio Management
- Managed team of 150 at Avon, 15 at Blue Cross, 40 at Citi Bank and 50 at Morgan Stanley Smith Barney
- Experienced in Business Intelligence, Cloud, Big Data, JAVA, Legacy and .NET and Analytics
- Experienced in large deal RFP response and presentation - $50 million
- Worked in Manufacturing (Caterpillar) CPG (Avon) and Life Insurance (Smith Barney Morgan Stanley)
- Implemented Sales Cloud, Service Cloud CPQ and near Real time using Salesforce
- Responsible for maintaining Service levels & holding reviews and Steering committee meetings
- Experienced in Public sector – Department of Health – WV State and Federal Reserve
- Experienced in SAP ERP FICO and CPQ, Legacy Modernization, Big Data, Cloud, Transformation and Database migration
- Experienced in Infrastructure upgrades, Patching, and Vulnerability updates
- Involved in submitting RFP’s and presales activities for new projects at Citibank, CPG and Morgan Stanley
- Worked on Project Management methodologies including RUP, PMP, ITIL and AGILE
- Experienced in establishing and, managing PMO –PMI and Scrum (Agile)
- Experienced on Healthcare, Banking, Insurance, CPG, Pharma, Airlines, Government and Wealth Management.
Certification
Certified in CBAP
Certified in ITIL V3 Foundation
SAP FICO subject matter expert
Certified Splunk Power User and Certified Splunk Administrator
Certified in Google Analytics
Certified Power Administrator Mortgage Cadence Loan Origination Software
Certified Power Administrator LPS Empower Loan Origination Software
Timeline
Associate Director
Gartner Consulting
06.2022 - Current
Sr. Program Manager
PwC, PricewaterhouseCoopers
07.2019 - 06.2022
Sr. Program Manager
Blast Analytics & Marketing
09.2017 - 07.2019
Sr. Software Implementation Consultant
Accenture
06.2013 - 08.2017
Sr. Software Implementation Consultant
Lender Processing Services
02.2013 - 06.2013
Business Systems Analyst
Bank of America
01.2012 - 01.2013
Web Developer
Paladin Consultants
02.2011 - 05.2012
Business Systems Analyst
JP Morgan Chase
08.2009 - 02.2011
Business Analyst
Mosaic Marketing
04.2009 - 04.2010
Financial Analyst
Citi Group
01.2008 - 03.2009
University of Manchester
MBA
University of South Florida
Bachelor of Arts from International Relations
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