Zohaib Khan
Cincinnati,OH
Summary
Detail-oriented, hard working and passionate professional with strong organizational and analytical skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and efficiency.
Overview
9
9
years of professional experience
Work History
Financial Center Manager
Bank of America
01.2021 - Current
- Facilitated a positive work environment that fostered collaboration, open communication, and ongoing growth for team members.
- Adapted strategies, strengthened client relationships, and maintained service excellence standards to overcome challenging market conditions.
- Implemented fraud prevention measures by regularly reviewing transaction activities for suspicious patterns.
- Demonstrated effective risk management skills by strictly adhering to corporate policies, procedures, and regulatory requirements.
- Maintained up-to-date knowledge of industry trends and regulatory changes, ensuring the financial center consistently operated in compliance with all relevant guidelines.
- Built and led a high-performance team that successfully achieved sales and service goals.
- Regularly assessed team members' performance against objectives, offering valuable feedback for growth and development.
- Developed exceptional teams by implementing effective recruitment methods, providing guidance through coaching sessions, and fostering professional development opportunities.
- Mentored staff members in sales techniques, product knowledge, and industry best practices to maximize performance levels consistently.
- Collaborated effectively with internal business partners to ensure seamless banking experience for clients.
- Enhanced client satisfaction with exceptional service, relationship building, and personalized banking solutions.
- Promoted digital banking adoption among clients by providing assistance in using online platforms seamlessly.
- Boosted revenue growth by identifying new business opportunities and forging strategic partnerships.
- Developed strategic plans for day-to-day financial operations.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Executed various responsibilities in banking, business administration, and finance to deliver top-notch service to clients.
District Manager
Cricket Wireless
01.2017 - 01.2021
- Cultivated strong relationships with store and field management for enhanced productivity.
- Managed daily operations at three locations, emphasizing adherence to high-quality standards and supervising a team of ten staff members.
- Successfully ensured timely completion by effectively coordinating individual and team assignments, while optimizing processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership teams.
- Modeled best practices for sales and customer service.
- Enhanced profitability through development and optimization of effective sales and merchandising strategies.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Developed strong customer relationships through targeted product-focused events.
- Optimized in-store merchandising, brand presentation and inventory availability and focus.
- Resolved customer escalations with dedication, promoting loyalty and enhancing operations.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
Sales and Leasing Specialist
Acura of Valley Stream
08.2015 - 11.2016
- Specialized in financing and leasing of new and used vehicles.
- Analyzed and determined trade-in values for vehicles.
- Provided support in supervision and on-boarding of new team members.
- Effectively presented in-depth knowledge of vehicles' safety features and technical functionality, resulting in successful sales execution.
- Maintained consistent communication with potential clients, tracking and managing leads to optimize conversion from marketing initiatives.
- Implemented strategic marketing initiatives through comprehensive evaluation of current market conditions.
Education
Bachelor of Science - Economics
John Jay College of Criminal Justice
New York, NY12.2016
Skills
- Operations and Risk Management
- Sales and Portfolio Management
- Talent Recruitment and Coaching
- Problem-Solving and Analytical Skills
- Excellent Communication
- Time Management
- Critical Thinking
- Professionalism
- Customer Service
- Microsoft Office and Document Preparation
- Data Analysis
Languages
English
Urdu
Punjabi
Hindi
Timeline
Financial Center Manager
Bank of America
01.2021 - Current
District Manager
Cricket Wireless
01.2017 - 01.2021
Sales and Leasing Specialist
Acura of Valley Stream
08.2015 - 11.2016
Bachelor of Science - Economics
John Jay College of Criminal Justice
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