Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zohaib Khan

Milton,ON

Summary

Dynamic Area Manager at Amazon with a proven track record in operations management and team development. Spearheaded process improvements, enhancing throughput and reducing escalations significantly. Skilled in relationship building, I mentored associates for advancement, driving performance and operational efficiency. Expertise in data analysis and fraud prevention honed as a Fraud Analyst at RBC Royal Bank.

Overview

3
3
years of professional experience

Work History

Area Manager

Amazon
06.2023 - Current
  • Consistently achieved daily shift performance metrics (ALPs & IPT), ensuring customer refunds were processed on time.
  • Implemented multiple process improvements in CRETs, transitioning from quality-based to flow-based operations.
  • Designed and executed the Line 1 Conveyor Project, installing dock guardians, A-Safe barriers, and power drops to recreate the CRETs dock zone. Partnered with vendors to install all the assets from A-Safe to Power-Drops. Communicated with multiple sites to locate and install flex conveyors reaching 95 ft into dock doors, enabling faster trailer processing and saving 20 hours of indirect labor per shift.
  • Directed a team of up to 110 associates during peak periods (40 off-peak), setting clear expectations and driving results.
  • Re-engineered the Problem Solve (PS) escalation standard work by reducing false escalations, cutting escalations from 350 to 110 per shift and lowering hours invested in PS critical roles by 70% YoY.
  • Increased floor readiness by standardizing AA fast-start processes (e.g., dedicated tape-gun stations) and embedding department-wide best practices.
  • Standardized cage labeling in CRETs to reduce false drop-zoning, minimizing items dwelling in IOL.
  • Spearheaded cross-department labor-share alignment to ensure high-dwell trailers were processed before critical deadlines.
  • Revamped the CRETs sort buffer to minimize bottlenecks and improve throughput, increasing buffer productivity from 35 UPH/month to 45 UPH/month.
  • Mentored and developed associates (AAs), preparing them for promotion into Process Assistant (PA) roles and setting them up for long-term success.

Fraud Analyst

RBC Royal Bank
10.2022 - 05.2023
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Connected with relevant stake holders to improve RBC Credit fraud to become more catering to clients and efficient operationally
  • Communicated with Clients on a day-to-day and call by call basis to determine the level fraudulent activities and to solve their concerns immediately
  • Handled 80 calls daily and solved 96% of cases.

Education

Bachelor of Arts - Business Administration

York University
Toronto, Ontario
06-2021

Skills

  • Staff management
  • Operations management
  • Relationship building and management
  • Team development
  • Operations
  • Goals and performance

Languages

English
Native or Bilingual
Urdu
Native or Bilingual

Timeline

Area Manager

Amazon
06.2023 - Current

Fraud Analyst

RBC Royal Bank
10.2022 - 05.2023

Bachelor of Arts - Business Administration

York University

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