Schumann Zohan
Summary
Motivated and result-driven Relationship Banker with 8 years of experience in the banking industry. Skilled in managing customer relationships, providing financial advice, and meeting sales targets. Strong communication and interpersonal skills with a proven ability to work collaboratively with teams. Seeking a challenging position in a dynamic banking environment.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Sr. Specialist, Relationship Banker
Santander Bank
New York, NY
08.2014 - Current
- Manage and grow customer relationships, offering financial advice and solutions to meet their needs
- Exceed monthly sales targets by an average of 20%, through cross-selling and upselling banking products and services
- Provide exceptional customer service, ensuring a positive banking experience for every customer
- Conduct financial reviews and analyzed customer portfolios to identify opportunities for growth
- Actively participated in community events and initiatives to increase brand awareness and promote the bank’s products and services
- Demonstrate in-depth knowledge of banking products and services, compliance requirements and industry regulations
- Collaborate effectively with team members to achieve common goals and exceed performance metrics.
- Built long-term relationships with customers by providing personalized service and support.
- Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
- Collaborated with team members to develop innovative solutions for meeting customer needs while maintaining profitability goals set by the bank's senior management.
Bank Teller
Apple Bank
New York, NY
01.2012 - 07.2014
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Educated customers about different types of banking services available at the branch.
Education
Skills
- Strong sales and customer service skills
- Excellent communication and interpersonal skills
- Analytical thinking and ability to provide sound financial advice to customers
- In-depth knowledge of banking products, services, and compliance requirements
- Proven ability to exceed sales targets and collaborate effectively with team members
- Innovation Management
- Emergency Response
- Experience in Leadership
- Effective Communication
- Organizational Skills
- Time Management Abilities
- Excellent Communication
- Self Motivation
Timeline
Sr. Specialist, Relationship Banker
Santander Bank
08.2014 - Current
Bank Teller
Apple Bank
01.2012 - 07.2014
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