Zoherca Nazario

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• Managed company operations with responsibility for profit and loss, scheduling, training and inventory.
• Responsible for continually improving customer experience.
• Provide disciplined team leadership to ensure customer standards are met to the fullest extent. Setting clear goals and expectations, while holding myself and the team accountable for results.
• Work with leadership monitoring key performance indicators and metrics to best evaluate team performance and customer satisfaction.
• Delivery of acceptable compliance scores as measured by the Standards Based Store Visit & Client Commitment tools, including effective store wide completion of: Merchandise, receipt, product flow to sales floor and stockroom processes.
• Manage total controllable cost vs. plan/trend Warehouse and stockroom management (RTV, VOM, Discontinued Merchandise).
• Responsible for Multi-Channel processes and associate participation (Fusion, Store to Web, Merchandise Pick Up, Ready in Five) Point of Sale, credit applications and opportunities
• Brand standards and facilities maintenance
• Safety, inventory and shrink controls (merchandise protection and safety standards/processes)
• Employee communication and recognition

• Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
• Increase store performance in Protection Agreement from below national average to plus 2% over parity leading market and added incremental margin to the store bottom line.
• Scheduling (LRQs scheduled/worked and actual vs. earned hours).
• Training completion and associate role playing.
• Employee communication and recognition.

• Greeted customers and responded to requests for information.
• Called for back up cashiers during peak times to minimize wait time for customers.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Resolved customer problems by investigating issues, answering questions and building rapport.

• Drove sales of company products and services by meeting with customers using strategic and organized approach with main focus on customer service. Provided support to the sales team, ensuring all sales and service objectives.
• Responsible for developing leads, follow-up customers, planning and organizing of sales events, and implementation of selling techniques according to company policy. Accustomed to a highly competitive environment.

• Drove sales of company products and services by meeting with customers using strategic and organized approach with main focus on customer service. Provided support to the sales team, ensuring all sales and service objectives.
• Responsible for developing leads, follow-up customers, planning and organizing of sales events, and implementation of selling techniques according to company policy. Accustomed to a highly competitive environment.
• Significant Achievements: Sears President Elite 2002, Sales Person of the Year 1992, 2001.