Zoi Grey
Rio Rancho,NM
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Grandma's K&I Diner
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Project Manager
Matte Black Painting and Remodeling
07.2016 - 05.2024
- Implemented quality control measures to ensure consistency in workmanship across all projects undertaken by the team.
- Completed projects on time and within budget with careful scheduling, resource allocation, and task prioritization.
- Exemplified strong leadership skills through clear delegation of tasks, setting expectations, providing feedback and guidance when needed.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Guest Services/ Banquet Captain, Server, Cocktail Waitress, Prep-cook
RFDTV Ranch
05.2018 - 04.2020
- Ensured timely preparation of function spaces according to client specifications, providing a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
- Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
- Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
- Enhanced event ambiance with creative table settings and decor arrangements.
- Enhanced guest satisfaction by overseeing setup, service, and breakdown of event spaces.
- Adapted quickly to last-minute changes, ensuring events proceeded smoothly despite unforeseen challenges.
Personal Assistant
Gregory Lomayesva
06.2015 - 04.2020
- Accomplished project deadlines by assisting with task completion whenever required.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Reinforced brand consistency, oversaw updates to company website and social media profiles.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
Catering Captain
Frankie's at the Casanova
04.2018 - 10.2018
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Contributed to team success by cross-training in various roles such as bartender, server assistant, or line cook when necessary.
- Provided friendly, courteous service to create memorable moments for guests.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
Hacienda Manager/ Guest Services
Rancho De Oso Dude Ranch
07.2018 - 08.2018
- Managed kitchen and housekeeping teams for a month long event.
- Cross-trained existing employees to maximize team agility and performance.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
Server
Tabla de los Santos
05.2015 - 12.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Team Leader/ Manager of Ranch
Doubletake
10.2014 - 12.2015
- Lead sales and manage Ranch department of high end consignment shop
- Lead a team of six, manage inventory, drive sales, and hold daily meetings for department
- Merchandising of sales floor and windows
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
Manager
Lancaster York
01.2013 - 12.2014
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Submitted orders for new inventory.
- Managed inventory control, cash control, and store opening and closing procedures.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- High volume dining
- Service prioritization
- Point of sale operation
Certification
- Alcohol Servers Permit
- Food Handlers License
Timeline
Server
Grandma's K&I Diner
05.2024 - Current
Hacienda Manager/ Guest Services
Rancho De Oso Dude Ranch
07.2018 - 08.2018
Guest Services/ Banquet Captain, Server, Cocktail Waitress, Prep-cook
RFDTV Ranch
05.2018 - 04.2020
Catering Captain
Frankie's at the Casanova
04.2018 - 10.2018
Project Manager
Matte Black Painting and Remodeling
07.2016 - 05.2024
Personal Assistant
Gregory Lomayesva
06.2015 - 04.2020
Server
Tabla de los Santos
05.2015 - 12.2016
Team Leader/ Manager of Ranch
Doubletake
10.2014 - 12.2015
Manager
Lancaster York
01.2013 - 12.2014
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