Zoi Rodriguez

Cashier, Waitress, Bartender

Buffalo Wild Wings

06.2017 - Current

Developed time management skills in a high-volume and fast-paced restaurant
Communicated with staff members to provide customers
Efficient at prioritizing tasks and multitasking on a daily basis by taking multiple tables at a time and providing great customer service
Worked as a team with other staff members and offered help to anyone who needed assistance
Developed strong multitasking, teamwork, and interpersonal skills in a fast-paced, customer-focused environment
Memory retention
Promptly addressed customer service issues and referred customers to management when necessary
Facilitated communication between customer needs.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Worked flexible schedule and extra shifts to meet business needs.
Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.