Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Zoie C. Higginbotham

Scott Depot

Summary

A recent graduate of Marshall University with a B.A. in English, currently pursuing an M.F.A. with a deep passion for teaching, writing, editing, and publishing. Combining a creative love for literature with a strong business acumen, thrives in collaborative environments where effective communication and teamwork drive success. Dedication to continuous learning and commitment to fostering growth fuel ambition to inspire through education and the literary arts. With a strong work ethic and a passion for storytelling, eager to contribute skills while expanding expertise in shaping and sharing meaningful narratives.

Overview

6
6
years of professional experience

Work History

Team Manager

Panera Bread
10.2023 - Current
  • Led a team of XX employees, providing guidance and support to ensure efficient operations
  • Developed and implemented strategies to improve productivity and streamline processes
  • Managed daily operations, including scheduling, inventory management, and customer service
  • Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
  • Maintained high standards of quality control to ensure customer satisfaction
  • Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
  • Resolved customer complaints or issues promptly while maintaining a positive brand image
  • Provided ongoing coaching and mentoring to team members, supporting their professional development
  • Managed multiple projects simultaneously within established timelines
  • Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc

Full Time Nanny

06.2022 - 10.2023
  • Provided attentive and nurturing care for children, ensuring their safety and well-being at all times
  • Created a stimulating and educational environment by planning age-appropriate activities, including arts and crafts, games, and outings
  • Established open communication with parents to discuss daily routines, behavioral concerns, and developmental milestones
  • Maintained a clean and organized living space for the children by tidying up toys, preparing meals/snacks, and completing light housekeeping tasks
  • Implemented positive discipline techniques to encourage good behavior while promoting independence and self-confidence
  • Assisted with homework assignments and provided tutoring support in various subjects as needed
  • Managed schedules effectively by coordinating school drop-offs/pick-ups, extracurricular activities, playdates, appointments, etc
  • Built strong relationships with children through active listening, empathy, patience, and understanding their individual needs/personalities

Certified Trainer

Panera Bread
11.2018 - 10.2023
  • Processed customer transactions accurately and efficiently at the front end, ensuring a positive shopping experience
  • Handled cash, credit card, and check payments with precision and attention to detail
  • Maintained an organized cash register area, including counting and balancing cash drawers at the beginning and end of each shift
  • Provided exceptional customer service by addressing inquiries, resolving complaints, and assisting with product location
  • Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for customers
  • Assisted in training new cashiers on proper procedures for handling transactions and providing excellent customer service
  • Developed and delivered comprehensive training programs for new hires, ensuring smooth onboarding process
  • Conducted needs assessments to identify skill gaps and develop targeted training solutions
  • Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
  • Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty

Key Holder/Sales Lead

Francesca's
08.2021 - 04.2022
  • Managed daily operations of the retail store, including opening and closing procedures, cash handling, and inventory management
  • Implemented effective visual merchandising strategies to optimize product placement and drive sales
  • Created employee schedules that ensured adequate coverage during peak business hours while optimizing labor costs
  • Implemented training programs for new hires to ensure they were equipped with the necessary knowledge and skills to excel in their roles

Education

Bachelor’s - English

Marshall University
05.2025

High School Diploma -

Winfield High School
05.2021

Skills

  • Creativity
  • Leadership
  • Organization
  • Teamwork
  • Critical thinking
  • Positive role model and mentor
  • Growth mindset
  • Public speaking
  • Conflict resolution
  • Community involvement
  • Cultural sensitivity

Accomplishments

    Published in Marshall's Literary Magazine Et Cetera , 2024 Edition.

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Team Manager

Panera Bread
10.2023 - Current

Full Time Nanny

06.2022 - 10.2023

Key Holder/Sales Lead

Francesca's
08.2021 - 04.2022

Certified Trainer

Panera Bread
11.2018 - 10.2023

Bachelor’s - English

Marshall University

High School Diploma -

Winfield High School

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Zoie C. Higginbotham