Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Zoie Gonzalez

Russellville,AL

Summary

People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions. Attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Team Leader

Tractor Supply Company
Russellville, AL
05.2024 - Current
  • In charge of all price changes (regular & clearance)
  • In charge of ensuring all promotional signing is correct (sales, managers specials, clearance, items of the month, special financing)
  • key holder (open&close)
  • Inventory management
  • Project management
  • Equipment maintenance
  • Livestock care (chickens, ducks, turkeys, geese, guineas)
  • Plant maintenance (fruit trees, shrubs, flowers, vegetables)
  • Filing and organizing security logs
  • Hazardous material handling
  • Training and onboarding of new team members
  • In charge of taking cash deposit to bank and filing bank logs
  • Unloading trucks (freight, ups, fedex)
  • In charge of filling online orders which also includes notifying the customer of upcoming cancellations and dealing with any issue the customer may have with a specific order
  • Works closely with vendors and Asurion to insure warranties are being honored for maximum customer satisfaction
  • In charge of forklift inspections
  • In charge of propane inspections
  • In charge of fire extinguisher inspections
  • In charge of trailer rental procedures
  • Product assembly(mowers, cultivators, planters, windmills, minibikes, dump carts, and lawn sweepers)
  • Maintained a positive work environment that promoted collaboration between team members.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Ensured compliance with all safety regulations in the workplace.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Conducted regular performance reviews to assess individual team member progress.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Championed the adoption of new technologies to improve team productivity and service delivery.
  • In charge of high ticket returns to ensure proper procedure
  • Team management

Team Leader

Houchens Industries Inc. IGA
Russellville, AL
04.2022 - 05.2024
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Ensured compliance with all safety regulations in the workplace.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Conducted regular performance reviews to assess individual team member progress.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Delegated daily tasks to team members to optimize group productivity.
  • Fostered a culture of continuous improvement, encouraging innovation and efficiency.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Ensured compliance with legal and regulatory requirements in all team activities.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.

Education

High School Diploma -

Russellville High School
Russellville, AL
05-2024

Skills

  • Overtime Management
  • Work Planning
  • Technical Support
  • Coaching
  • Complaint resolution
  • Cash Handling
  • Team Supervision
  • Mentoring
  • Documentation And Reporting
  • Safety processes and procedures
  • Leading Team Meetings
  • Issue Resolution
  • Goal Setting
  • Staff Training
  • Work Planning and Prioritization
  • Evaluating Employee Work
  • Attention to Detail
  • Teamwork and Collaboration
  • Giving Constructive Feedback
  • Leadership
  • Team Check-Ins
  • Flexible Schedule
  • Coaching and Mentoring
  • Overseeing Daily Activities
  • Complex Problem-Solving
  • Analytical Thinking
  • Performance Improvement
  • Sales expertise
  • Performance Evaluations
  • Onboarding and Orientation
  • Bilingual (Spanish/English)

Certification

  • Propane certified in state of Alabama

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Team Leader

Tractor Supply Company
05.2024 - Current

Team Leader

Houchens Industries Inc. IGA
04.2022 - 05.2024

High School Diploma -

Russellville High School

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Zoie Gonzalez