Zoie Gunter
Louisville,KY
Summary
I have a proven track record of enhancing client satisfaction and retention at Nelson Insurance Agency through exceptional service and strong relationship-building skills. A fast learner with adept computer skills. I've successfully managed diverse accounts, leading to significant client loyalty. My proactive approach and creative thinking have driven results, making me a valuable asset to any team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Buyer, Men's Tailored Clothing
The Fashion Post
03.2024 - Current
- Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
- Represented company at national and regional trade shows.
- Reviewed proposals, qualified vendors, and recommended optimal suppliers.
- Provided excellent and knowledgeable customer service
- Provided on the spot quick thinking for complicated customer fittings and errors
- Kept an organized place of business by doing book keeping, filing, catalog creating and more to keep things easy to read and understand for us and customers.
Bridal Stylist/Seamstress
Sophia's Bridal and Tux
01.2022 - 03.2024
- Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
- Streamlined appointment scheduling and follow-up processes for improved customer experience.
- Created memorable experiences brides their families providing attentive service throughout entire selection process.
- Resolved customer concerns promptly and professionally, ensuring complete satisfaction with their overall experience.
- Stayed ahead of industry trends by attending relevant trade shows conferences regularly updating knowledge base.
- Assisted brides in selecting perfect gown styles based on their body shape, preferences, and wedding theme.
- Increased repeat business through exceptional service, leading to numerous referrals from satisfied customers.
- Provided expert guidance on color coordination, fabric selection, and accessory choices for a cohesive bridal look.
- Maintained detailed records of customer interactions to provide timely follow-ups regarding upcoming appointments or fittings.
Life/Health Insurance Account Manager/Sales
Nelson Insurance Agency And Financial Services
03.2021 - 01.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Provided regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Used different online platforms to draw up and demonstrate different rates with different carriers for clients.
- Corrected client accounts when there was a change
- Maintained a close relationship with our carriers in order to promptly file claims, resolve issues, and maintain coverages.
- Attended client and carrier meetings
Education
Business And Wealth Management
Purdue University Global
OnlineSkills
- Fast and Dedicated Learner
- Prioritizing and Planning
- Problem Anticipation and Resolution
- Proactive and Focused
- Compassionate and Understanding
- Organization
- Punctual
- Goal Oriented
- Great Communication Skills
- Creative Thinking
- Computer Skills
Certification
Life and Health Insurance License
Timeline
Assistant Buyer, Men's Tailored Clothing
The Fashion Post
03.2024 - Current
Bridal Stylist/Seamstress
Sophia's Bridal and Tux
01.2022 - 03.2024
Life/Health Insurance Account Manager/Sales
Nelson Insurance Agency And Financial Services
03.2021 - 01.2022
Business And Wealth Management
Purdue University Global
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