Zoie Kelly
Adkins,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Assistant/Recruitment
Bexar County Sheriffs Office
01.2022 - Current
- Responded to inquiries regarding department services, policies, and procedures.
- Scheduled and coordinated the travel arrangements for staff using company vendors to find discounts whenever possible.
- Created and processed a variety of administrative records using internal and external databases.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Conducting payroll for the Administrative department and submitting time off requests.
- Interacted with applicants by phone, email, or in-person to provide information.
- Hired employees and initiated new hire paperwork process.
- Incoming and outgoing recruitment phone calls
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Followed up with leads to explain application process and answered questions to increase interest.
Customer Service Specialist
United Health Group
01.2019 - 01.2022
- Handle up to 30 inbound calls per day from facilities, providers, and members regarding mental health and substance use
- Use effective listening skills to accurately document calls in computer systems and ensure timely delivery of services
- Contact care providers on behalf of customers to assist with appointment scheduling and internal specialist connections
- Guide and support customers in navigating our websites and encourage self-sufficiency in using our tools
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Waitress/Hostess
Jims Restaurant
04.2014 - 08.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Sales Asociate
Bath And Body Works
02.2014 - 04.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Greet customers warmly and provide excellent customer service
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Theadore Roosevelt High School
San Antonio, TX06.2016
Skills
- Customer Service
- Office Management
- Documentation and Reporting
- Consultative Sales
- Complaint Resolution
- Scheduling
- Technical Troubleshooting
- Account Management
Certification
- RDA - Registered Dental Assistant
- Property and Casualty Insurance Agent
Timeline
Office Assistant/Recruitment
Bexar County Sheriffs Office
01.2022 - Current
Customer Service Specialist
United Health Group
01.2019 - 01.2022
Waitress/Hostess
Jims Restaurant
04.2014 - 08.2018
Sales Asociate
Bath And Body Works
02.2014 - 04.2016
High School Diploma -
Theadore Roosevelt High School
- RDA - Registered Dental Assistant
- Property and Casualty Insurance Agent
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