Zoie McCubbin
State College,PA
Summary
Friendly professional committed to maintaining high customer service ratings and presenting a professional image and experienced in expertly handling high volumes of banking transactions per day and interacting with customers. Hands-on experience in reviewing reports for variances and performing follow-up and backup work duties. Hard worker offering personality, professionalism, and communication skills to engage new and existing customers successfully. Adept at identifying and matching customers with products and services by conducting interviews and discussing financial needs.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Raising Cane's Restaurants
State College, PA
05.2023 - Current
- Ensured compliance with all food safety regulations and sanitation standards.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained and coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Bank Teller
PNC Bank
State College, PA
08.2021 - 12.2022
- Maintained confidentiality of bank records, transactions, and customer information and followed strict compliance guidelines when completing financial transactions for customers.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints, and processing transactions in a timely manner.
- Verified customer signatures on documents and ensured the accuracy of all paperwork before submitting for approval.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Educated customers about different types of banking services available at the branch.
- Handled large sums of money with accuracy while maintaining appropriate levels of security and performed cash-handling duties, including counting currency, coins, and checks.
Cashier
Harbor Freight
State College, PA
05.2021 - 08.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise per store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Teller
Amarillo National Bank
Amarillo, TX
09.2019 - 03.2021
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Explained account information to customers in detail as needed.
- Maintained confidentiality of all customer records and information according to company policies.
- Handled large volumes of currency quickly and accurately with minimal errors.
Crew Member
Raising Cane's Restaurants
Amarillo, TX
04.2017 - 09.2019
- Educated customers on menu items, product ingredients, and nutritional values.
- Performed cashier duties such as taking orders, collecting payments, and providing change.
- Restocked kitchen supplies, including food products and utensils.
- Greeted customers upon arrival, provided menus, and answered questions regarding menu items.
- Adhered to health department regulations regarding food handling procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces, and restocking supplies.
Education
Bachelor of Science - Finance
Pennsylvania State University
University Park, PABachelor of Science - Mathematics
Amarillo College
Amarillo, TX05-2020
High School Diploma -
Randall High School
Amarillo, TX05-2017
Skills
- Financial Transactions
- Money Handling
- Cash counting
- Ten-Key Proficiency
- Operations Management
- Kitchen oversight
- Customer Engagement
- Menu development
- Restaurant operations management
- Recruitment
References
References available upon request.
Timeline
Restaurant Manager
Raising Cane's Restaurants
05.2023 - Current
Bank Teller
PNC Bank
08.2021 - 12.2022
Cashier
Harbor Freight
05.2021 - 08.2021
Teller
Amarillo National Bank
09.2019 - 03.2021
Crew Member
Raising Cane's Restaurants
04.2017 - 09.2019
Bachelor of Science - Finance
Pennsylvania State University
Bachelor of Science - Mathematics
Amarillo College
High School Diploma -
Randall High School
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