Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Zoie Pugh

Zoie Pugh

Haltom City,TX

Summary

I’m a versatile and dedicated professional with experience in customer service, retail, and behavioral therapy. My background as a thrift store associate and server has helped me develop strong interpersonal skills, a keen attention to detail, and the ability to work efficiently in fast-paced environments. In my role as an ABA therapist, I learned how to approach each situation with patience, empathy, and a solution-oriented mindset. I’m excited to bring my diverse skill set and positive attitude to the team where I can contribute to creating a welcoming and enjoyable experience for all customers while continuing to grow professionally.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Action Behavior Center
03.2024 - Current
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
  • Treated clients and families with respect and dignity.
  • Adapted communication methods to meet each client's unique needs, facilitating clearer understanding and cooperation.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Supported client using principles of applied behavior analysis.
  • Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.
  • Integrated creative problem-solving methods into therapy sessions to foster critical thinking abilities among clients facing challenges in everyday situations.

Server Shift Leader

On The Border
09.2020 - 03.2024
  • Memorizing menus, names, orders, table numbers, and sections
  • Being up to date with menu changes, specialty dates, business promotions, and ingredient changes
  • Lifting, carrying, pulling, & pushing up to 50lbs
  • Helping out other team members and encouraging team-work
  • Keeping my work spaces clean and organized
  • Staying on top of stocking, organization, and sanitization of my work spaces
  • Adapting well to unfavorable work conditions
  • Customer service with a smile
  • Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality
  • Maximized revenue potential by effectively suggesting daily specials or promotions to customers based on their preferences or dietary restrictions
  • Understanding communicating properly amongst different individuals

Sales Associate

Texas Thrift Store
02.2020 - 09.2020
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Recommended complementary purchases to customers, increasing revenue.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

High School Diploma -

Mansfield Summit High School
Mansfield, TX

Skills

  • Safe handling procedures
  • Effective verbal communication
  • Collaborating with team members
  • Guest relations management
  • Effective Multitasking
  • Cleanliness and sanitation
  • Problem solving ability
  • Retaining information
  • Flexible and Adaptable
  • Attention to detail
  • Critical thinking
  • Self-management strategies

Certification

  • RBT - Registered Behavior Technician
  • CPR
  • TABC
  • [Server] Training - [2022-2024]

Interests

  • Cleaning and Home Improvement
  • Journaling
  • Any arts and crafts: digital artwork, painting canvases, doodling, clay sculpture, and coloring
  • Reading
  • Watching Movies and TV Shows
  • Personal Development and Self-Improvement
  • Spending time with my loved ones and my dog

Timeline

Registered Behavior Technician

Action Behavior Center
03.2024 - Current

Server Shift Leader

On The Border
09.2020 - 03.2024

Sales Associate

Texas Thrift Store
02.2020 - 09.2020

High School Diploma -

Mansfield Summit High School

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