Zoie Roberts

Closed out cash register and prepared cashier report at close of business.

•Created a welcoming atmosphere, fostering a loyal customer base and repeat business.

• Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times

• Mentored and trained staff members to ensure exceptional customer service standards.

• Introduced new cocktails to the menu based on market research that became popular choices amongst customers.

• Improved customer service rankings by resolving issues quickly and

• Purchased food and cultivated strong vendor relationships.

• • Increased sales revenue by consistently meeting and exceeding sales targets.
• • Developed and implemented sales strategies to increase revenue.

• Initiated proactive outreach efforts via phone calls or email campaigns to generate mierest among prospecurve customers.

• Streamlined sales processes by utilizing CRM software, tracking interactions and following up on potential leads.

• Collaborated with team members to achieve collective sales goals, fostering a supportive environment for success.

• Handled customer inquiries promptly, resolving any issues or concerns to maintain positive brand reputation.

• Trained new team members on company procedures, product offerings, and best practices for successful selling techniques.

• Greeted customers and answered any questions they had about the store's products and services.
• Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
• Performed other duties as assigned by management.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Accepted cash and credit card payments, issued receipts and provided change.