Zoie Rohr
Burlington,KY
Summary
I have years of experience serving, hosting, bartending, and training new servers and I am a reliable server who offers quick and good customer service in restaurants. I work well with others and can solve problems with customers, staff, and managers. I am good at taking orders, handling payments, and suggesting extra items. I know the menu well, make recommendations, and understand special dietary needs and food safety.
Overview
3
3
years of professional experience
Work History
Server
Tousey House Tavern
08.2023 - Current
- Welcome guests and take them to tables
- Stayed up-to-date on menu changes to make sure customers are aware of all food options
- Take food and drink orders
- Provide recommendations and answer questions about menu items, ingredients, and dietary options.
- Clear and reset tables after guests leave, as well as pre-bus all tables
- Aid other servers such as helping out with their tables refills or dirty plates
- Kept server areas clean and stocked to increase efficiency while serving tables.
- Trained new hires
- Efficiently completed all side work at the end of shift (cleaning out the fridge, emptying drink pitchers, sweeping the floor)
Host, Server, Bartender, Server Trainer
Twin Peaks Restaurant
03.2021 - 08.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Stayed up-to-date on menu changes to make sure customers are aware of all food options
- Take food and drink orders
- Provide recommendations and answer questions about menu items, ingredients, and dietary options.
- Clear and reset tables after guests leave, as well as pre-bus all tables
- Aid other servers such as helping out with their tables refills or dirty plates
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new hires in hosting, serving, and bartending
- Assisted in opening up new stores in different locations (trained over 100 people, provided them with how to upsell items on the menu, memorize the menu, and how to enhance guests experience)
Education
Associate of Science - Speech-Language Pathology
University of Cincinnati
Cincinnati, OH05.2023
High School Diploma -
Randall K. Cooper High School
Union, KY05.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
- High-volume dining
- Order Accuracy
- Table Bussing
- Guest Seating
Timeline
Server
Tousey House Tavern
08.2023 - Current
Host, Server, Bartender, Server Trainer
Twin Peaks Restaurant
03.2021 - 08.2023
Associate of Science - Speech-Language Pathology
University of Cincinnati
High School Diploma -
Randall K. Cooper High School
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