Zoie Thomas
Winchester,KY
Summary
Compassionate and detail-oriented Registered Behavior Technician with experience providing 1:1 ABA therapy to children with autism. Skilled in behavior reduction, skill acquisition, and accurate data collection and data entry. Dedicated to implementing evidence based interventions, fostering independence, and supporting meaningful progress in a collaborative, client-centered environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Hopebridge Autism Therapy Center
Lexington, Kentucky
10.2025 - Current
- Implement individualized ABA behavior intervention plans under BCBA supervision.
- Provide 1:1 therapy to children with autism, focusing on communication, social, and daily living skills.
- Collect and record accurate behavioral data to track progress and guide treatment decisions.
- Utilize evidence based strategies including reinforcement, prompting, and behavior reduction techniques.
- Manage challenging behaviors using proactive and reactive interventions.
- Build rapport through play-based and structured activities to increase engagement.
- Collaborate with team members and leadership to ensure consistency and quality of care.
- Maintain strict confidentiality and adhere to ethical standards.
Customer Service Representative
LG&E and KU
Lexington, Kentucky
03.2024 - 10.2025
- Handled high volume inbound calls regarding billing, service requests, and account concerns.
- Resolved customer issues efficiently while maintaining professionalism under pressure.
- De-escalated conflicts and managed sensitive situations with empathy.
- Maintained accurate documentation of all customer interactions in CRM systems.
- Ensured compliance with privacy and data protection standards.
- Provided clear, accurate information to improve customer satisfaction and retention.
Education
George Rogers Clark High School
Winchester, KYSkills
- Applied Behavior Analysis (ABA)
- Crisis Management & De-escalation
- HIPAA Compliance
- Data Collection & Documentation
- Communication & Rapport Building
- Behavior Reduction & Skill Acquisition
- Behavior Intervention Strategies
- Team Collaboration
Certification
- Registered Behavior Technician (RBT)
- CPR Certified
Timeline
Registered Behavior Technician
Hopebridge Autism Therapy Center
10.2025 - Current
Customer Service Representative
LG&E and KU
03.2024 - 10.2025
George Rogers Clark High School