Zoie Vernon
Bay Minette
Summary
Adept at leading teams to success, my tenure at Wendy's showcased my ability to mentor and enhance team productivity through effective communication and leadership. Skilled in conflict resolution and customer service, I consistently implemented quality control measures, boosting operational standards. My approach combines decisive problem-solving with a commitment to excellence, driving significant improvements in customer satisfaction and team dynamics.
Overview
3
3
years of professional experience
Work History
manager
Wendy's
01.2024 - 10.2024
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Implemented quality control measures to uphold company standards.
crew member
Wendys
10.2021 - 01.2024
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Processed payments on cash register and counted back bills and change to patrons.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Maintained an organized work area to ensure efficient operations.
Front end
Walmart
05.2023 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Associate - Science
Coastal Alabama
Bay Minette, AL01.2027
Diploma -
Baldwin county high school
Al01.2024
Skills
- Communication
- Leadership
- Problem solving
- Employee training
- Decision-making
- Time management
- Customer service
- Teamwork
- Listening
- Conflict resolution
- Work ethic
- Team leadership
- Coaching and mentoring
- Goal setting
- Multitasking Abilities
Awards
- Scholarship to Jacksonville State University
- 3.5 High School GPA
- Girl Scouts Bronze Award
Languages
- English, Fluent
- French, Beginner
Languages
English
Native/ Bilingual
French
Elementary
Accomplishments
- Girl scouts Bronze award
- Scholarship to Jacksonville Alabama
- 3.5 High School GPA
References
References available upon request.
Timeline
manager
Wendy's
01.2024 - 10.2024
Front end
Walmart
05.2023 - 09.2023
crew member
Wendys
10.2021 - 01.2024
Associate - Science
Coastal Alabama
Diploma -
Baldwin county high school
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