Zoiey Sandretto
Elko,NV
Summary
Versatile and diligent, with a strong background in customer service and housekeeping honed at Choice Hotels. Excelled in enhancing guest satisfaction and maintaining pristine environments. Adept at emergency response, evidenced by CPR and AED training, and skilled in fostering teamwork. Proven ability to adapt and excel in dynamic settings, ensuring safety and high-quality service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
House Keeper
Choice Hotels
03.2024 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Food Service Worker
Costa Vida
07.2023 - 04.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Pool Lifeguard
Parks and Recreation Department, Elko County
05.2021 - 07.2023
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
- Collaborated with fellow lifeguards to maintain effective communication and seamless shift transitions.
- Reduced response time to emergencies with regular practice of first-aid and CPR procedures.
- Participated in ongoing training sessions, staying up-to-date on best practices in lifeguarding and aquatic safety.
- Implemented emergency action plans when necessary, coordinating with other staff members for efficient responses.
- Educated pool users on proper swimming techniques, contributing to a safer swimming environment.
Cashier
Parks and Recreation Department, Elko County
03.2021 - 07.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma - General Studies
Penn Foster High School
Scranton, PA08.2022
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Hospitality background
- Customer service-focused
- Excellent oral and written communication
- Chemical Handling
- Bloodborne pathogen knowledge
- Exceptional time management
- Focused and detail-oriented
- Physical Fitness
- Patience and Empathy
- First Aid
- Team Collaboration
- CPR and AED Training
Certification
- CPR/AED for the Professional Rescuer - American Red Cross
Timeline
House Keeper
Choice Hotels
03.2024 - Current
Food Service Worker
Costa Vida
07.2023 - 04.2024
Pool Lifeguard
Parks and Recreation Department, Elko County
05.2021 - 07.2023
Cashier
Parks and Recreation Department, Elko County
03.2021 - 07.2023
- CPR/AED for the Professional Rescuer - American Red Cross
High School Diploma - General Studies
Penn Foster High School
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