Zoila Benavidez
Columbia,MD
Summary
Customer-focused and bilingual professional with experience in financial recordkeeping, client services, and administrative support in healthcare, corporate, and hospitality settings. Skilled in managing payments, verifying insurance and billing information, and maintaining accurate financial documentation. Recognized for strong problem-solving abilities, attention to detail, and delivering excellent customer experiences in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist / Insurance Coordinator
Benavent Dental / MD Facial Pain
Clarksville, MD
06.2024 - Current
- Verify patient insurance benefits and accurately calculate copayments.
- Collect and record payments using dental practice management software.
- Manage incoming payments, refunds, receipts, cash, and checks with precise daily reconciliation.
- Explain benefits, balances, and billing details clearly to patients to ensure satisfaction and understanding.
Client Services Representative
Business Suites of Columbia
Columbia, MD
06.2023 - 02.2024
- Handled multi-line phone system, scheduled meetings, and managed client billing.
- Processed lease agreements, renewals, and termination contracts.
- Assisted clients with mail services and provided office tours to prospective tenants.
Receptionist
1st Class Moving and Storage
Glen Burnie, MD
07.2022 - 10.2022
- Created client contracts and scheduled moving dates.
- Logged inventory, truck information, and employee hours for accurate records.
- Maintained front desk operations and ensured professional office presentation.
Patient Care Technician
Anne Arundel Medical Center
Annapolis, MD
09.2020 - 06.2021
- Delivered direct patient care, monitored medical devices, and supported health education.
- Collaborated with healthcare professionals to develop and implement patient care plans.
Keyholder / Sales Associate
BoxLunch
Columbia, MD
08.2019 - 02.2020
- Supervised store operations, managed cash handling, and trained team members.
- Achieved sales goals through customer engagement and effective communication.
Education
Associate Degree - Business Administration
Howard Community College
Columbia, MD09.2025
High School Diploma -
Atholton High School
Columbia, MD05.2018
Skills
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Financial recordkeeping and billing
- Client and patient relationship management
- Problem-solving and conflict resolution
- Compliance and security awareness
Certification
- Google IT Support
- Basic Life Support (BLS) Provider - American Heart Association
Awards And Volunteer Work
- Anne Arundel Hispanic Health Fair - Volunteer Medical Interpreter
- MCPS STEM Program - Technology, Computer Science & Engineering Foundations
- Glenallen Elementary School - Volunteer Student Aide
Languages
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist / Insurance Coordinator
Benavent Dental / MD Facial Pain
06.2024 - Current
Client Services Representative
Business Suites of Columbia
06.2023 - 02.2024
Receptionist
1st Class Moving and Storage
07.2022 - 10.2022
Patient Care Technician
Anne Arundel Medical Center
09.2020 - 06.2021
Keyholder / Sales Associate
BoxLunch
08.2019 - 02.2020
Associate Degree - Business Administration
Howard Community College
High School Diploma -
Atholton High School
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