Zoila Garcia
ORLANDO,Florida
Summary
I am a focused professional with over four years of experience. I completed my bachelor's degree in Marketing and International business in Honduras. I am highly skilled in all facets of sales and customer service.
Overview
3
3
years of professional experience
Work History
Sales Manager
Garcia Truck And Bus Sales Of Fl
10.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Facilitated business by implementing practical networking techniques.
Sales Associate
FleetPride
10.2021 - 09.2022
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Welcomed customers and offered immediate assistance in line with business policies.
- Answered telephone calls to offer information and promote business products.
- Documented orders in computer system with general conditions and special customer requirements.
- Managed rentals and returns processes for diverse customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
Sales Associate
Armani Exchange
12.2020 - 12.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
Education
Bachelor of International Business Economics -
Unitec
03.2015
Skills
- Sales Operation
- Account Management
- Sales Team Training
- Client Relationship Management
- Solution Selling
- Sales Presentations
- Sales Expertise
- Marketing Strategy
- Direct Sales
- B to B Sales
- Sales Operations
- Persuasive Negotiations
- Goals and Performance
- Bilingual in Spanish and English
Timeline
Sales Manager
Garcia Truck And Bus Sales Of Fl
10.2022 - Current
Sales Associate
FleetPride
10.2021 - 09.2022
Sales Associate
Armani Exchange
12.2020 - 12.2021
Bachelor of International Business Economics -
Unitec
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