Zoila Leon
Melbourne
Summary
Dynamic Office Manager with proven expertise in office administration and customer service, honed at Toyota of Melbourne Platinumwerks Collision Center. Excelled in enhancing operational efficiency and fostering client relationships through exceptional organizational skills and interpersonal relations. Achieved significant improvements in accounts receivable turnover, demonstrating strong problem-solving abilities and a commitment to excellence.
Developed skills in administration and team coordination within fast-paced office environment, now seeking to transition into new field. Expertise in managing schedules, optimizing office workflows, and ensuring seamless operations. Looking to apply these transferable skills to contribute effectively in different professional capacity.
Overview
9
9
years of professional experience
Work History
Office Manager
Toyota of Melbourne Platinumwerks Collision Center
07.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced outstanding accounts receivables through assertive follow-up on unpaid claims and diligent negotiations with insurance companies.
- Collected outstanding accounts receivables from customers.
- Implemented effective strategies for reducing outstanding accounts receivables and improving cash flow.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
Cashier
Toyota of Melbourne
07.2016 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Bachelors Of Art - English
University of Central Florida
Orlando, FL05.2023
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Document management
- Account reconciliation
- Credit and collections
- Relationship building
- Scheduling
- Employee supervision
- Staff hiring
- Employee training
- Policy implementation
- Computer skills
- MS office
- Problem resolution
- Teamwork and collaboration
- Good judgment
- Professional and courteous
- Team leadership
- Schedule management
- Work Planning and Prioritization
- Hiring and training
- Interpersonal relations
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Toyota of Melbourne Platinumwerks Collision Center
07.2021 - Current
Cashier
Toyota of Melbourne
07.2016 - 07.2021
Bachelors Of Art - English
University of Central Florida
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