Summary
Overview
Work History
Education
Skills
Timeline
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Zoila Sanchez

Chicago,IL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

27
27
years of professional experience

Work History

Receptionist Administrator

Chang S Martial Arts Academy
08.2019 - 08.2022
  • Maintained physical and digital filing systems.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Maintained reception area clean and neat to give visitors a positive first impression.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry.
  • Acted as the first point of contact and set appointments for prospective clients.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Administrative Assistant

Aids Legal Council Of Chicago (ALCC)
01.2001 - 07.2011
  • Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
  • Managed filing system, entered data, and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks daily.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Recorded new hires, transfers, terminations, changes in job classifications, and merit increases to main human resources files.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Manager

China Doll Restaurant
09.1995 - 01.2001
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted and encouraged feedback from customers.
  • Reconciled cash and credit card transactions to maintain an accurate record.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Coordinated catering services for private events.

Education

Completion Certificate - Clerical Sales

City Colleges of Chicago - Wilbur Wright College
Chicago, IL
06.1993

GED -

Dayton Job Corps
Dayton, OH
06.1991

Skills

  • Reception Management
  • Customer Service
  • Bilingual (Spanish/English)
  • Multitasking and Organization
  • Phone and Email Etiquette
  • Project Management
  • Staff Management
  • Decision-Making

Timeline

Receptionist Administrator

Chang S Martial Arts Academy
08.2019 - 08.2022

Administrative Assistant

Aids Legal Council Of Chicago (ALCC)
01.2001 - 07.2011

Manager

China Doll Restaurant
09.1995 - 01.2001

Completion Certificate - Clerical Sales

City Colleges of Chicago - Wilbur Wright College

GED -

Dayton Job Corps

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Zoila Sanchez