Zolan Dangerfield
Boston,MA
Summary
Dynamic and detail-oriented professional with experience in environmental compliance, customer service leadership, project management, and DEI initiatives. Proven track record of enhancing operational efficiencies, ensuring regulatory adherence, and boosting customer satisfaction. Skilled in research, analysis, and cross-functional collaboration to drive successful project outcomes, compliance initiatives, and foster inclusive environments.
Overview
5
5
years of professional experience
Work History
External Compliance Intern
Green Consulting Solutions
2022.09 - 2024.05
- Conducted research and analysis on environmental regulations, ensuring the firm’s services and client operations adhered to current and evolving compliance standards, resulting in a 95% compliance rate across 20+ client projects.
- Aided in the development and implementation of 10 compliance programs, creating checklists and organizing documentation, reducing non-compliance incidents by 30%.
- Participated in and prepared materials for 15 compliance audits, documenting and verifying adherence to environmental regulations, and assisting in resolving compliance issues, mitigating risks by 25%.
Customer Service Lead
Worcester Regional Transportation Authority
2022.07 - 2023.05
- Oversaw customer service operations at transit stations, implementing a comprehensive training program that improved service advisory and safety protocol adherence.
- Conducted site visits during various shifts to monitor and enhance staff performance and station conditions, significantly boosting operational standards.
- Led initiatives based on detailed analysis of customer service reports, successfully increasing customer satisfaction by 25%.
Project Management Intern
Worcester Regional Airport
2019.10 - 2022.05
- Assisted in managing and coordinating airport projects aimed at enhancing operational workflows and passenger experiences, including initiatives to adapt ridership processes during the COVID-19 pandemic.
- Collaborated with cross-functional teams to ensure project alignment with operational, security, and external contractor standards, ensuring timely execution.
- Ensured compliance with all regulatory requirements and safety standards, effectively minimizing risks and maintaining safety during critical periods.
Education
Bachelor of Science - International Business
Worcester State University
Worcester, MA05.2024
Skills
- Stakeholder Engagement
- Microsoft Suite
- Regulatory knowledge
- Compliance Monitoring
Timeline
External Compliance Intern
Green Consulting Solutions
2022.09 - 2024.05
Customer Service Lead
Worcester Regional Transportation Authority
2022.07 - 2023.05
Project Management Intern
Worcester Regional Airport
2019.10 - 2022.05
Bachelor of Science - International Business
Worcester State University
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