Zollie Ford
Washington,DC
Summary
Dynamic culinary professional with extensive experience at Flik-Mercedes-Benz UasHQ, excelling in menu planning and cost control. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in training staff and maintaining high-quality standards, ensuring exceptional dining experiences while managing labor costs efficiently.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cook 3
Georgia State University
Atlanta, GA
11.2020 - 10.2024
- Supervised and trained kitchen staff on proper preparation techniques.
- Resolved customer complaints regarding food quality or services provided.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
Chef Manager
Flik-Mercedes-Bens UasHQ
Atlanta, GA
01.2021 - 06.2024
- Planned special meals for VIP guests or those with dietary restrictions such as allergies or religious beliefs.
- Coordinated communication between front-of-house personnel and back-of-house staff during peak business hours.
- Scheduled and coordinated daily kitchen staff shifts while ensuring adequate coverage at all times.
- Provided guidance and direction to subordinates through coaching, counseling, mentoring, and performance reviews.
- Monitored costs associated with food production and labor expenses to maintain budgetary goals.
- Analyzed customer feedback data collected from surveys in order to improve overall dining experience.
- Performed cost analysis on existing recipes to determine if changes should be made in order to reduce expenses while maintaining quality standards.
Line Cook
State Farm Arena
Atlanta, GA
04.2020 - 05.2023
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Adhered to sanitation policies at all times when handling food products.
- Responded quickly to any customer complaints or concerns about their dining experience.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Worked closely with management team in order to meet budget goals while maintaining high quality standards.
Cook Supervisor
Bon Appetit -Spelman College
Atlanta, GA
05.2015 - 06.2020
- Ensured that all food products were stored correctly at appropriate temperatures according to health department standards.
- Assisted in developing training materials for new staff members on safety practices, sanitation protocols and other policies.
- Collaborated with chefs and other team members on ideas for special events or promotions related to the restaurant's offerings.
- Conducted regular meetings with kitchen staff to discuss menu changes, customer feedback and operational issues.
- Reviewed daily production sheets to ensure accuracy of product specifications as well as portion control procedures were followed by staff members.
- Supervised and managed the kitchen staff in preparing, cooking, and presenting food.
- Created weekly schedules for kitchen staff based on business needs while maintaining labor cost controls.
Education
Bachelor of Science -
Bowie State University
Bowie, MD01-2015
Skills
- Food preparation
- Sanitation procedures
- Menu planning
- Cost control
- Recipe development
- Customer service
- Time management
- Team collaboration
- Inventory management
- Communication skills
- Problem solving
- Conflict resolution
- Quality assurance
Certification
- Food Handlers
- safe save Certification
- food Manager Certification
Timeline
Chef Manager
Flik-Mercedes-Bens UasHQ
01.2021 - 06.2024
Cook 3
Georgia State University
11.2020 - 10.2024
Line Cook
State Farm Arena
04.2020 - 05.2023
Cook Supervisor
Bon Appetit -Spelman College
05.2015 - 06.2020
Bachelor of Science -
Bowie State University
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