Zollie Foss

• Contributed to the publication of a research article in a peer-reviewed management journal.
• Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned.
• Searched academic databases to source relevant articles.
• Organized articles in Microsoft Excel to improve accessibility of content discovery.
• Created a detailed description of the methodology to ensure research integrity.

• Provided superior customer service to effectively build rapport and lasting relationships.
• Managed social media accounts and successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
• Organized merchandise to maintain store visual appeal, engage customers, and promote specific items.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Professionally managed issues and maintained calm demeanor in busy, high-stress situations.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Server Position

• Learned restaurant's POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Attention to detail in maintaining a clean and orderly dining area for an enjoyable guest experience.

Hostess Position

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Reduced wait times for guests by effectively coordinating with other team members during peak hours.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.