ZOLTAN GÖGH

Results-driven leader with a passion for delivering top-tier customer service and mentoring teams to achieve operational excellence. Has the ability to think analytically and constructively, makes decisions fast and effectively, solves problems before they arise, whether working in a team or solo.

• Works steadily within systems
• Makes decisions and takes actions
• Takes charge to get things done
• Easily adjusts to changing circumstances
• Creative and innovative
• Engages others and shares enthusiasm
• Inspires and persuades others
• Helpful and shows care for others
• Looks for ways to assist and serve
• Cost optimization

• Implemented innovative guest service programs to enhance the overall guest experience.
• Collaborated with other departments to ensure seamless guest interactions and experiences.
• Maintained a high level of customer satisfaction and retention through personalized service.
• Developed and implemented guest service strategies to drive revenue and maximize guest engagement.
• Procient in managing guest service operations and ensuring alignment with company standards and procedures.
• Developed and implemented strategies to increase revenue and streamline operations.
• Maintained strong relationships with vendors and negotiated favorable contracts for hotel services.
• Oversaw budget management and nancial planning for the hotel.
• Fuel and energy reduction in hotel operation
• Sustainability program
• Management of the eet Housekeeping operation (13 vessels)
• Fleet OPEX and CAPEX
• P&L
• Recruitment of the Housekeeping Managers
• Development of RFID inventory technology for hotel operation
• Cost optimization
• Organization and planning of annual housekeeping conferences
• Development of hotel maintenance and performance tracking software
• Development of luggage tracking software
• Close cooperation with newbuild for future projects
• Fleet customer satisfaction targets and NPS, revenue generating opportunities
• Development of an autonomous robotic technology
• Development of a dynamic housekeeping software application
• Analysis and revision of policies and procedures
• Process optimization
• Fleet wide enforcement of sustainability
• Collaboration in budget planning
• Operational cost optimization
• Development and roll out of electronic performance computation
• Implementation of quality assurance inspections and checklists
• Implementation of operation related processes, standards, working instructions for the eet
• Development and eet wide roll out of projects related to cost optimization, eciency improvement and sustainability
• Market observation, product selection
• Responsible for planning, organizing, and developing of the overall operation of the housekeeping department.
• Purchase, re-order and maintain housekeeping supplies and inventory.
• Recruit, schedule and train all new housekeeping staff members.
• Maintain the housekeeping budget, providing billing summaries and expenses.
• Conducting of periodical and annual performance evaluations.
• Managed a team of housekeepers to ensure cleanliness and sanitation standards were met
• Performed regular inspections of guest rooms and public areas to maintain high quality standards
• Compliance with US Public Health procedures and safety regulations at sea
• Managed food servers during private functions.
• Responsible for performance appraisals of team members working in assigned areas
• Responsible for performing meetings for subordinates
• Newbuilds