Zoltan G. Libertini
West Greenwich,USA
Summary
Experienced customer relations and account manager seeking a position in a company that values exemplary customer service, excellent communication, and attention to detail.
Overview
31
31
years of professional experience
Work History
Sales Associate - Flooring
LOWES
Warwick, USA
01.2019 - Current
- Being friendly and professional, and engaging customers to help with project needs and answering questions.
- Ensuring merchandise is accurately accounted for, handled, and ready for customer pick-up.
- Engaging in safe work place practices and encouraging others to do the same.
- Interacting with customers and ensuring they receive the best possible shopping and project planning experience.
- Deliver excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers.
Project Manager / Customer Service
RPI PRINTING
Fall River, USA
01.2018 - Current
- Primary contact between the customer, sales representative and the production team on all projects.
- Process job orders using Enterprise (EPMS Print Software), and assure the successful acceptance of all customer files.
- Prepare quotes for existing and prospective customers per job specifications.
- Coordinate with the customer, sales, and the production team, to establish and retain working communications with the customer before, during and after the job is produced.
- Schedule meetings to review all aspects of a job in order to assure production workflow and a complete understanding of projects in process.
- Review production planning schedule to assure delivery requirements are met.
- Assist with the billing process at job completion, special requests and service issues.
Account Manager / Customer Service
COLONIAL PRINTING
Warwick, USA
01.2015 - 01.2018
- Serve as the primary source of information and contact between the production team, Sales Representative and the customer on all projects.
- Process job orders using Enterprise (EPMS Print Software), and assure the successful acceptance of customer files.
- Prepare quotes for existing and prospective customers per job specifications using EPMS.
- Coordinate with the production team, sales and the customer to establish and retain working communications with the customer before, during and after the job is produced.
- Schedule meetings to review technical aspects of a job in order to assure a complete understanding and production workflow on projects.
- Review production planning schedule to assure delivery requirements are met.
- Assist with the billing process at job completion, special requests and service issues.
General Manager / Customer Service
HIGH RIDGE PRINTING & COPY CENTER
Stamford, USA
01.2004 - 01.2015
- Oversee the production process from initial customer contact to the final product.
- Help customers meet their printing needs in a friendly, courteous, and professional manner.
- Prepare quotes for existing and prospective customers per job specifications.
- Manage graphic design, press, bindery and logistics departments. Responsibilities include assigning jobs, scheduling teams, proofing work and providing quality control.
- Provide graphics team with design and typesetting concepts and direction.
- Work with outside vendors and suppliers to negotiate pricing and manage incoming work.
Sales Analyst
UNITED STATES TOBACCO CORPORATION
Greenwich, USA
01.2002 - 01.2003
- Research, analyze and report on sales trends and market conditions.
- Develop market-specific customer analysis.
- Manage inventory issues, including order tracking and fulfillment.
Sales Analyst
NORELCO CONSUMER PRODUCTS COMPANY
Stamford, USA
01.1999 - 01.2002
- Develop key accounts (WalMart, Target, KMart) by providing accurate reporting for ongoing strategic initiatives.
- Create internal daily, weekly, monthly and quarterly reports, including inventory, price point, vendor scorecards and sales trends.
Collection Portfolio Analyst/Team Leader
UNITED STATES SURGICAL CORPORATION
Norwalk, USA
01.1994 - 01.1999
- Manage distributor accounts receivable files.
- Resolve rebate discrepancies by researching usage and rebate GQL reports.
Distributor Assistant
UNITED STATES SURGICAL CORPORATION
Norwalk, USA
01.1995 - 01.1997
- Process, record and maintain specialized distributor orders.
Customer Service Representative
UNITED STATES SURGICAL CORPORATION
Norwalk, USA
01.1994 - 01.1995
- Work with customers to place orders, track sales and resolve open issues.
Distributor Account Specialist
UNITED STATES SURGICAL CORPORATION
Norwalk, USA
01.1997
- Process quarterly inventory balancing returns for distributor accounts, monitor inventory and run reports.
Education
Graphic Design -
Connecticut Institute of Art
Greenwich, CT01.2004
Graphic Design -
Norwalk Community College
Norwalk, CT01.2004
Bachelor of Science - Marketing
Central Connecticut State University
New Britain, CT01.1992
Skills
- Adobe Creative Suite
- Microsoft Office Suite
- Email management
- Document processing
- Spreadsheet analysis
- Presentation design
- Print management software
Languages
- Fluent in English
- Fluent in Hungarian
Timeline
Sales Associate - Flooring
LOWES
01.2019 - Current
Project Manager / Customer Service
RPI PRINTING
01.2018 - Current
Account Manager / Customer Service
COLONIAL PRINTING
01.2015 - 01.2018
General Manager / Customer Service
HIGH RIDGE PRINTING & COPY CENTER
01.2004 - 01.2015
Sales Analyst
UNITED STATES TOBACCO CORPORATION
01.2002 - 01.2003
Sales Analyst
NORELCO CONSUMER PRODUCTS COMPANY
01.1999 - 01.2002
Distributor Account Specialist
UNITED STATES SURGICAL CORPORATION
01.1997
Distributor Assistant
UNITED STATES SURGICAL CORPORATION
01.1995 - 01.1997
Collection Portfolio Analyst/Team Leader
UNITED STATES SURGICAL CORPORATION
01.1994 - 01.1999
Customer Service Representative
UNITED STATES SURGICAL CORPORATION
01.1994 - 01.1995
Graphic Design -
Connecticut Institute of Art
Graphic Design -
Norwalk Community College
Bachelor of Science - Marketing
Central Connecticut State University
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