Zoë Marie Duckworth
Victoria,TX
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Tech-savvy and smart equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
ER Registration Clerk
DeTar Hospital Navarro
Victoria, TX
02.2024 - 05.2024
- Worked collaboratively with medical staff to ensure accuracy in patient registrations.
- Provided support for other departments when needed during peak times such as admissions and discharges.
- Entered patient demographic and financial data into computer system accurately.
- Coordinated with third party payers for authorization requirements prior to admission.
- Verified insurance coverage and obtained authorizations as needed.
- Provided assistance to visitors and answered their questions regarding hospital services or directions within the facility.
- Greeted patients and verified patient information for registration process.
- Collected co-payments and other payments from patients.
- Maintained current knowledge of departmental policies, procedures, regulations, laws. related to the registration process.
- Answered phone inquiries regarding hospital services, billing questions and other general information requests from patients or family members.
- Maintained confidentiality of protected health information according HIPAA guidelines.
- Filed appropriate documentation in accordance with established procedures.
- Participated in meetings, trainings and educational sessions related to job duties as assigned.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
CNA, ER Clerk
Jackson County Hospital District
05.2021 - 12.2022
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Observed and reported unusual symptoms and changes to charge nurse.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
MedSurg, CNA
DeTar Navarro
04.2019 - 12.2021
- Assisted patients with mobility needs, Fostered relationship with patients, Documented information in patient's charts, Rendered hands on care under direct RN supervision
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Transported residents within the facility as needed.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
CNA
SouthBrooke Manor
03.2018 - 04.2019
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Monitored food intake and output as directed by nursing staff.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Educated patients on self-care techniques that would help them maintain their independence.
- Participated in educational programs designed to improve knowledge of health care practices.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
Security Guard
Securitas-Formosa Plastics
02.2017 - 08.2017
- Conducted daily security patrols of assigned areas.
- Responded to alarms, emergencies, and disturbances.
- Provided customer service assistance to staff and visitors in a professional manner.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Completed incident reports regarding violations of policies or procedures.
- Observed surveillance cameras for any suspicious activity or intruders.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Issued visitor badges and access cards to authorized personnel.
- Provided escorts for employees entering and exiting the building after hours.
- Assisted with searches of personnel, vehicles, packages.
Office Assistant
Quality Pole Inspection & Maintenance
01.2015 - 02.2017
- Answered phone calls and welcomed visitors to office.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Maintained business records by updating customer information.
- Conducted office inventory checks and requested restock of supplies.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Dispersed incoming mail to correct recipients throughout office.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Coordinated travel arrangements for staff members, including making reservations for flights or hotels.
- Answered telephones, directed calls, and took messages.
- Copied, sorted and filed records of office activities and business transactions.
- Delivered messages and ran errands.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Computed, recorded and proofread data or reports.
Education
High School Diploma -
Hope High School
Port Lavaca 03-2013
Skills
- HIPAA Compliance
- Insurance Verification
- Medical Billing
- Appointment Scheduling
- Patient Registration
- Documentation Review
- Electronic Recordkeeping
- Patient Scheduling
- Medical Terminology
- Data Entry
- Customer Service
- Problem-Solving Aptitude
- Relationship Building
- Adaptability
- Task Prioritization
- Computer Proficiency
- Office Management
- Medical Records Maintenance
- Office Reception
- Attention to Detail
- Co-Payment Collection
- Team Collaboration
- Analytical Thinking
- Medical Recordkeeping
- Taking Client Histories
- Patient Health Information Access
- Preparing Treatment Rooms
- Effective Communication
- Bookkeeping
- Medical Records Verification
- Adaptable and Flexible
- Active Listening
- Scheduling Tests and Procedures
- Reliability
- Organizational Skills
- Patient Eligibility Requirements
Personal Information
Title: CNA-ER CLERK
References
References available upon request.
Timeline
ER Registration Clerk
DeTar Hospital Navarro
02.2024 - 05.2024
CNA, ER Clerk
Jackson County Hospital District
05.2021 - 12.2022
MedSurg, CNA
DeTar Navarro
04.2019 - 12.2021
CNA
SouthBrooke Manor
03.2018 - 04.2019
Security Guard
Securitas-Formosa Plastics
02.2017 - 08.2017
Office Assistant
Quality Pole Inspection & Maintenance
01.2015 - 02.2017
High School Diploma -
Hope High School
Similar Profiles
Anna CavazosAnna Cavazos
Charge Registered Nurse at DeTar Hospital NavarroCharge Registered Nurse at DeTar Hospital Navarro
Samantha TyreeSamantha Tyree
Security Officer at DeTar Hospital NavarroSecurity Officer at DeTar Hospital Navarro
Yao WangYao Wang
Registered Nurse, Intensive Care Unit at DeTar Hospital NavarroRegistered Nurse, Intensive Care Unit at DeTar Hospital Navarro