Megan Gutierrez
Pasadena,MD
Summary
Dependable office management professional brings many years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency, and instilling customer service excellence.
Overview
18
18
years of professional experience
Work History
Office Manager
Atlantic Marinas
Pasadena, MD
05.2023 - Current
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Created spreadsheets in Excel to track customer and financial data.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Used judgment and initiative in handling confidential matters and requests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed business performance data and forecasted business results for upper management.
Office Administrator
Atlantic Marinas
Pasadena, Maryland
04.2019 - 05.2023
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Processed invoices on a timely basis according to established procedures.
- Ordered office furniture when necessary following approval from management team.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Created PowerPoint presentations for internal use or external clients when required.
- Processed financial documents, contracts, expense reports and invoices.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
Administrative Assistant
Atlantic Marinas
Pasadena, MD
03.2015 - 12.2018
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Proofread content for typo-free emails and documentation.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Server
Dennys Restaurant
Hanover, MD
05.2007 - 09.2008
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
Education
Training For Microsoft Products
Microsoft
11-2024
DEI Skills Badge
IREM
09-2022
Cyber Security Awareness
Paylocity Course
07-2021
Skills
- Staff Supervision
- Customer Retention
- Expense Control
- Customer Relationship Management
- Sales
- Administrative Skills
- Purchasing
- Communication Skills
- Schedule Management
- Account Management
Timeline
Office Manager
Atlantic Marinas
05.2023 - Current
Office Administrator
Atlantic Marinas
04.2019 - 05.2023
Administrative Assistant
Atlantic Marinas
03.2015 - 12.2018
Server
Dennys Restaurant
05.2007 - 09.2008
Training For Microsoft Products
Microsoft
DEI Skills Badge
IREM
Cyber Security Awareness
Paylocity Course
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